Student Support & Conduct Officer

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 42,000 - 67,000; Full time

Job summary

PRIMESTAFF MANAGEMENT SERVICES PTE LTD in Singapore seeks an Investigation Officer to support the school discipline team in fair, thorough investigations of student misconduct. You will interview students, document findings, and prepare reports for the discipline committee.

You will also lead rehabilitation activities, work with parents, and contribute to prevention efforts, including liaising with external agencies as needed.

Qualifications

• Diploma from local polytechnic or equivalent, preferably in a related field.
• 2 years of relevant experience working with youth in a professional setting (school, social service, law enforcement, or related).
• 2 years of experience conducting investigations or case management.
• Strong interpersonal and communication skills with the ability to engage effectively with students, parents and staff.
• Ability to resolve disputes and reduce tensions among students.
• Ability to manage emergencies, student incidents, and safety concerns professionally.
• Good report writing and documentation skills, including preparing accurate reports and statements.
• Ability to build trust and collaborate within a multidisciplinary team.

Responsibilities

• Conduct structured interviews and gather information for misconduct cases.
• Document findings accurately and objectively per MOE guidelines.
• Prepare investigation reports for the discipline committee.
• Review CCTV footage, statements and other evidence as needed.
• Ensure fair, unbiased and trauma-informed processes.
• Liaise with external agencies (Singapore Police Force, MSF, or Child Protective Services) when escalation is required.
• Maintain strict confidentiality of case information and records.
• Conduct regular rehabilitation check-ins with students and engage parents.
• Maintain rehabilitation activity records and student progress.
• Contribute to preventive efforts, including on-site walkabouts to deter misconduct.
• Maintain proper case documentation per school data policies.
• Prepare progress reports for the School and coordinate with external partners.
• Attend relevant training and professional development.

Skills

Interpersonal skills

Communication

Dispute resolution

Report writing

Case management

Education

Diploma from polytechnic or equivalent

Job description

PRIMESTAFF MANAGEMENT SERVICES PTE LTD in Singapore seeks an Investigation Officer to support the school discipline team in fair, thorough investigations of student misconduct. You will interview students, document findings, and prepare reports for the discipline committee.

You will also lead rehabilitation activities, work with parents, and contribute to prevention efforts, including liaising with external agencies as needed.