Student Services Executive

VASTER NEW MEDIA & BUSINESS CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Vaster New Media & Business Consultancy PTE. LTD. is seeking an Academic Affairs Manager to oversee the smooth operation of its academic programs. The role focuses on coordinating between students, parents, and teachers, managing course schedules, and handling inquiries.

You will ensure accurate record-keeping, support enrollment and placement, and collaborate with curriculum and events teams to support student success.

Qualifications

• Experience in academic administration or student services.
• Excellent verbal and written communication.
• Strong organizational and time-management abilities.

Responsibilities

• Serve as primary contact for parents and teachers on academic matters.
• Develop and optimize class schedules.
• Assist with student enrollment and placement.
• Address inquiries about policies, schedules, and procedures.
• Coordinate teacher schedules and classroom logistics.
• Track attendance and monitor academic progress.
• Record-keeping of enrollments, schedules, attendance, and communications.
• Support curriculum development and program activities.
• Assist in organizing academic events and conferences.

Skills

Organizational skills

Communication skills

Time management

Job description

Vaster is dedicated to providing high-quality educational programs and courses designed to foster student growth and development. We pride ourselves on creating a supportive learning environment where students can thrive. Our team is passionate about education and committed to delivering exceptional academic experiences.

Role Summary:

We are seeking an organized, communicative, and proactive Academic Affairs Manager to oversee the smooth operation of our academic programs. This role is pivotal in ensuring seamless coordination between students, parents, and teachers, managing course schedules, and addressing all academic-related inquiries and arrangements. The ideal candidate will be detail-oriented, possess excellent interpersonal skills, and have a strong commitment to student success.

Key Responsibilities:

• Parent & Teacher Liaison: Serve as the primary point of contact for parents and teachers regarding academic matters, class schedules, student progress, and any arising issues.
• Course Scheduling & Management: Develop, manage, and optimize class schedules for all students, ensuring efficient allocation of teachers and resources.
• Student Enrollment & Placement: Assist with student enrollment processes, including course selection, placement assessments, and onboarding.
• Academic Support: Address parent and student inquiries about course content, schedules, policies, and procedures in a timely and professional manner.
• Teacher Coordination: Communicate effectively with teachers regarding their schedules, student assignments, classroom logistics, and any support they may need.
• Progress Monitoring: Track student attendance, participation, and general academic progress, reporting significant updates or concerns to relevant parties.
• Problem Resolution: Proactively identify and resolve any scheduling conflicts, student-teacher mismatches, or operational challenges to ensure a positive learning experience.
• Record Keeping: Maintain accurate and up-to-date records of student enrollments, schedules, attendance, and communications.
• Program Support: Collaborate with the curriculum development and marketing teams to support program offerings and student retention initiatives.
• Event Support: Assist in organizing and managing academic events, parent-teacher conferences, and student assessments.

Qualifications:

• Experience: Proven experience in academic administration, student services, or a similar role, preferably within a course or educational institution.
• Communication Skills: Exceptional verbal and written communication skills, with a demonstrated ability to communicate effectively and empathetically with parents, students, and teachers.
• Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.