Student Services Executive

VASTER HOLDING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Vaster Holding PTE. LTD. seeks an organized Academic Affairs Manager to oversee our academic programs in Singapore. You will coordinate between students, parents, and teachers, manage course schedules, and handle academic inquiries and arrangements.

The role requires attention to detail, strong interpersonal skills, and a commitment to student success, with engagement across enrollment, scheduling, and program support.

Qualifications

• Proven experience in academic administration or student services.
• Excellent verbal and written communication with parents, students, and teachers.
• Strong organizational and time-management abilities to handle multiple tasks.

Responsibilities

• Serve as the primary liaison for parents and teachers on academic matters and class schedules.
• Develop and optimize class schedules ensuring efficient use of teachers and resources.
• Assist with student enrollment, course selection, and onboarding.
• Address inquiries about course content, schedules, policies, and procedures promptly.
• Coordinate with teachers regarding schedules, classroom logistics, and support needs.
• Track attendance and academic progress, reporting significant updates to stakeholders.
• Maintain accurate records of enrollments, schedules, attendance, and communications.
• Collaborate with curriculum development and marketing to support programs and retention.
• Assist in organizing academic events, conferences, and assessments.

Skills

Academic administration

Communication skills

Organizational skills

Job description

Vaster is dedicated to providing high-quality educational programs and courses designed to foster student growth and development. We pride ourselves on creating a supportive learning environment where students can thrive. Our team is passionate about education and committed to delivering exceptional academic experiences.

Role Summary:

We are seeking an organized, communicative, and proactive Academic Affairs Manager to oversee the smooth operation of our academic programs. This role is pivotal in ensuring seamless coordination between students, parents, and teachers, managing course schedules, and addressing all academic-related inquiries and arrangements. The ideal candidate will be detail-oriented, possess excellent interpersonal skills, and have a strong commitment to student success.

Key Responsibilities:

• Parent & Teacher Liaison: Serve as the primary point of contact for parents and teachers regarding academic matters, class schedules, student progress, and any arising issues.
• Course Scheduling & Management: Develop, manage, and optimize class schedules for all students, ensuring efficient allocation of teachers and resources.
• Student Enrollment & Placement: Assist with student enrollment processes, including course selection, placement assessments, and onboarding.
• Academic Support: Address parent and student inquiries about course content, schedules, policies, and procedures in a timely and professional manner.
• Teacher Coordination: Communicate effectively with teachers regarding their schedules, student assignments, classroom logistics, and any support they may need.
• Progress Monitoring: Track student attendance, participation, and general academic progress, reporting significant updates or concerns to relevant parties.
• Problem Resolution: Proactively identify and resolve any scheduling conflicts, student-teacher mismatches, or operational challenges to ensure a positive learning experience.
• Record Keeping: Maintain accurate and up-to-date records of student enrollments, schedules, attendance, and communications.
• Program Support: Collaborate with the curriculum development and marketing teams to support program offerings and student retention initiatives.
• Event Support: Assist in organizing and managing academic events, parent-teacher conferences, and student assessments.

Qualifications:

• Experience: Proven experience in academic administration, student services, or a similar role, preferably within a course or educational institution.
• Communication Skills: Exceptional verbal and written communication skills, with a demonstrated ability to communicate effectively and empathetically with parents, students, and teachers.
• Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.