Student Programs & Operations Lead

PSB ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PSB ACADEMY PTE. LTD. seeks an experienced Programme Management professional to support pre-term, during term, and post-term activities for university programmes in Singapore.

You will oversee student orientation, LMS administration, enrolment accuracy, invoice processing, attendance monitoring, and liaison with university partners. Strong organizational and communication skills are essential.

Qualifications

• Degree holder in any discipline with 3-4 years of experience.
• Strong teamwork and flexible approach to delivering results.
• Ability to plan, prioritize and organize own work, even under pressure.
• Excellent oral and written communication; liaise with internal and external stakeholders.
• Strong administrative and organizational skills with numeracy and attention to detail.
• Knowledge of higher education qualifications in Singapore and internationally is a plus.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Familiarity with resource optimization tools is advantageous.

Responsibilities

• Plan and conduct students’ orientation.
• Manage Student Learning Management System for students and teaching staff; include account creation, enrolment, and deactivation.
• Monitor students' term enrolment and advise on pathway; ensure accurate module enrolment.
• Ensure course invoices are sent and monitor payment.
• Assign and inform students on tutorial groups.
• Monitor student pass validity for international students.
• Monitor attendance; meet students with low attendance.
• Liaise with University partners on administrative matters.
• Conduct Staff-Student Liaison meetings; regular class visits.
• Reconcile and process royalty payments to university partners.
• Plan reassessment dates and liaise with exam department.
• Ensure End of Course Evaluations are done.
• For graduated students: cancel passes and update status.
• Assist in organizing graduation ceremony.
• Process and provide course counseling for deferment/withdrawal/transfer.
• Attend to enquiries (walk-in, emails, app) and Hive service.
• Any other ad-hoc duties; support Open-house or events.

Skills

Planning & organizing

Teamwork

Communication (oral & written)

Administrative skills

Attention to detail

Stakeholder liaison

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

PSB ACADEMY PTE. LTD. seeks an experienced Programme Management professional to support pre-term, during term, and post-term activities for university programmes in Singapore.

You will oversee student orientation, LMS administration, enrolment accuracy, invoice processing, attendance monitoring, and liaison with university partners. Strong organizational and communication skills are essential.