Student Programs & Operations Lead

PSB ACADEMY PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

PSB Academy PTE. LTD. is seeking a Programme Administrator to coordinate and ensure smooth delivery of programmes, set up LMS pages, and provide timely information to students and stakeholders.

The role involves supporting lecturers, managing examinations information, and monitoring student pass validity, with additional duties across student services, data management, finance, exams and events.

Qualifications

• Degree in any discipline with at least a year of experience.
• Meticulous and self-motivated with strong organisation skills.
• Good time management and administrative skills.
• Customer-oriented mindset and good communication.
• Able to work under pressure in fast-paced work environment.

Responsibilities

• Coordinate and ensure smooth delivery of assigned programmes.
• Set up LMS course pages in a timely manner.
• Provide prompt information to students and stakeholders.
• Support Lecturers on administrative tasks.
• Release examination information to students.
• Monitor validity of international student passes.
• Organize and conduct student orientations.
• Disseminate confirmed start class/start term information.
• Resolve student issues with CMs.
• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfers, withdrawals.
• Monitor attendance; issue warning letters/exam barring letters; monthly reports.
• Engage with parents/guardians to update on progress.
• Conduct module evaluations, focus groups, student surveys.
• Support students on the student portal, LMS and other systems.
• Update and maintain student records in PSB Academy's data management system.
• Monitor student payments; process refunds.
• Liaise with Exam Centre for main/re-exams.
• Prepare examination nominal roll.
• Assist Reporting Officer in events.
• Any other ad-hoc duties as required.

Skills

Meticulous

Time management

Administration

Communication skills

Team player

Customer-oriented mindset

Work under pressure

Education

Bachelor's degree in any discipline

Tools

Microsoft Office

Job description

PSB Academy PTE. LTD. is seeking a Programme Administrator to coordinate and ensure smooth delivery of programmes, set up LMS pages, and provide timely information to students and stakeholders.

The role involves supporting lecturers, managing examinations information, and monitoring student pass validity, with additional duties across student services, data management, finance, exams and events.