Senior Programme & Student Services Executive

psb academy pte. ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PSB Academy Pte. Ltd. seeks a Programme Administrator to coordinate the delivery of assigned programmes and ensure timely availability of course materials.

You will support lecturers on admin matters and manage student records, attendance, and communications with students and stakeholders. You will also monitor student passes, manage exams liaison, organise orientations, and handle payments, refunds, and student portals.

Qualifications

• Diploma/ Degree in any discipline.
• Prior experience in Private / Education Industry will be an added advantage.
• Meticulous and self-motivated with strong organisation skills.
• Possess good time management and administration skills.
• Able to work individually and as a team player with customer-oriented mindset and good communication skills.
• Able to work under pressure in fast-paced work environment.
• Proficient in Microsoft Office applications.
• May be required to work occasional evenings and weekends.

Responsibilities

• Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
• Ensure course materials are made available in a timely manner.
• Provide prompt and accurate information and updates to students and relevant stakeholders.
• Supporting Lecturers on admin matters.
• Monitor validity of student pass for international students.
• Release of Examination information to current students.
• Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
• Organise and conduct orientation for new students.
• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
• Engage with parents/guardians to update on students’ progress.
• Support student on student portal, LMS and any other student support management system.
• Update and maintain student data in PSB Academy’s proprietary data management system.
• Monitor student payment of course fees.
• Process student refunds.
• Liaise with Exam Centre for main and re exams (if applicable).
• Prepare examination nominal roll for Exam Centre.
• Assist Reporting Officer in the running of events.
• Any other ad-hoc duties as required by the company from time to time.

Skills

Organisation skills

Time management

Communication skills

Customer-oriented mindset

Team player

Work under pressure

Education

Diploma/ Degree in any discipline

Tools

Microsoft Office

Job description

PSB Academy Pte. Ltd. seeks a Programme Administrator to coordinate the delivery of assigned programmes and ensure timely availability of course materials.

You will support lecturers on admin matters and manage student records, attendance, and communications with students and stakeholders. You will also monitor student passes, manage exams liaison, organise orientations, and handle payments, refunds, and student portals.