Professional Doctorate Programme Operations Manager

Singapore Management University; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Singapore Management University (SMU) invites applications for a Programme & Academic Administration specialist in LKCSB. You will manage end-to-end student lifecycle processes, onboarding, academic calendars, programme schedules and milestone tracking to ensure timely delivery of classes and workshops.

Additionally, you will support grading and academic processes, administer system-based operations, generate reports, and liaise with students, faculty and Academic Directors.

Qualifications

• Bachelor's degree with 4 to 6 years of relevant working experience, preferably in an educational setting.
• Prior experience relevant to this position in an Institute of Higher Learning (IHL) will be advantageous.
• Strong operational and systems management capabilities.
• High attention to detail and accuracy in academic and grading processes.
• Ability to manage multiple stakeholders and competing priorities effectively.
• Proactive in identifying process improvements and driving efficiency.
• Strong communication and coordination skills.
• Proficient in AI Tools and MS Office (Excel, PowerPoint, Word) and video conferencing tools; Familiarity with Power BI would be an advantage.
• Willingness to work on weekends and weekday evenings when required.
• A proactive, independent team player with flexibility to perform ad-hoc duties as needed.

Responsibilities

• Oversee Programme & Academic Administration, managing end-to-end student lifecycle processes from matriculation to graduation.
• Coordinate onboarding activities, academic calendars, programme schedules, and dissertation milestones.
• Oversee academic administration including course setup, registration, records management, and workshop logistics.
• Ensure smooth and timely delivery of classes, workshops, and programme activities.
• Manage programme budgets, forecasting, student financial matters, and instructor payment processes.
• Support accreditation and compliance-related activities.
• Serve as a primary liaison for students, faculty, Academic Directors, and internal stakeholders.
• Coordinate student engagement initiatives including orientation, networking events, and programme milestones.
• Support Team on Grading & Academic Processes: assist PD Team in administration and oversight of grading processes across programmes and workshops.
• Manage grading timelines, communications, and follow-ups to ensure timely submissions; verify accuracy and compliance of grade submissions.
• Maintain documentation of grading processes for reporting and quality assurance; generate regular and ad hoc reports.

Skills

Communication

Coordination

Attention to detail

Process improvement

Education

Bachelor's degree

Tools

MS Office

Power BI

Video conferencing

Job description

Singapore Management University (SMU) invites applications for a Programme & Academic Administration specialist in LKCSB. You will manage end-to-end student lifecycle processes, onboarding, academic calendars, programme schedules and milestone tracking to ensure timely delivery of classes and workshops.

Additionally, you will support grading and academic processes, administer system-based operations, generate reports, and liaise with students, faculty and Academic Directors.