Programme & Student Experience Lead

PSB Academy Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

PSB Academy Pte Ltd is seeking a Programme Administrator to coordinate and support multiple programmes, ensuring timely delivery of course materials and timely information to students and stakeholders.

You will assist lecturers, monitor student passes for international students, manage classroom allocations, orientation logistics, and start-term communications while collaborating with Country Managers to resolve issues and manage attendance, exams, refunds, and admin tasks as needed.

Qualifications

• Diploma or degree in any discipline required.
• Prior experience in Private / Education Industry is an advantage.
• Meticulous and self-motivated with strong organisational skills.
• Good time management and administration skills.
• Able to work independently and as part of a team with a customer-oriented mindset and good communication skills.
• Able to work under pressure in a fast-paced environment.
• Proficient in Microsoft Office applications.
• May be required to work occasional evenings and weekends.

Responsibilities

• Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
• Ensure course materials are made available in a timely manner.
• Provide prompt and accurate information and updates to students and relevant stakeholders.
• Support Lecturers on administrative matters.
• Ensure valid FPS for all current students.
• Release of Examination information to current students.
• Monitor validity of student pass for international students.
• Programme resource planning (Programme Schedules / Classroom Allocation).
• Organize and conduct orientation for new students.
• Prepare and disseminate confirmed start classes / start term information.
• Work closely with Country Managers to resolve student issues.
• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
• Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
• Conduct regular class visits to understand student’s needs; engage with parents/guardians to update on students’ progress.
• Conduct module evaluation; focus groups; student surveys.
• Support student on student portal, LMS and any other student support management system.
• Update and maintain student data in PSB Academy’s proprietary data management system.
• Monitor student payment of course fees.
• Process student refunds.
• Liaise with Exam Centre for main and re exams (if applicable).
• Prepare examination nominal roll for Exam Centre.
• Assist Reporting Officer in the running of events.
• Any other ad-hoc duties as required by the company from time to time.

Skills

Organisational skills

Communication skills

Microsoft Office

Time management

Team player

Customer-oriented mindset

Work under pressure

Education

Diploma/ Degree

Tools

Microsoft Office

Job description

PSB Academy Pte Ltd is seeking a Programme Administrator to coordinate and support multiple programmes, ensuring timely delivery of course materials and timely information to students and stakeholders.

You will assist lecturers, monitor student passes for international students, manage classroom allocations, orientation logistics, and start-term communications while collaborating with Country Managers to resolve issues and manage attendance, exams, refunds, and admin tasks as needed.