Student Management Support Officer (SMSO)-Sengkang

Sunnyhill Ace; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

Sunnyhill Ace is seeking a dedicated youth worker to supervise students during school hours, support disciplinary processes, and assist incident investigations. The role involves data entry into the SDT system and facilitation of student development activities.

The ideal candidate has at least 5 years in youth work or social services with children, excellent communication skills, and proficiency in MS Office. SPF experience is advantageous. Singapore-based position with daytime hours.

Qualifications

• 5 N-level passes with a Grade B in English or 3 O-level passes with a Grade C in English.
• Minimum 5 years of relevant working experience as a youth worker or in the social service sector with children/youths.
• Former police officers from SPF are welcome and eligible to apply.

Responsibilities

• Supervise areas during school hours to manage student behavior and safety, including void decks and nearby playgrounds.
• Provide disciplinary support and guide students through consequences (detention, reflection sessions, restorative community service).
• Assist in incident management by interviewing students, collecting statements, and retrieving CCTV footage.
• Maintain records by entering weekly late-coming, discipline, and behavioral metrics into the SDT tracking system.
• Facilitate school events and development programs, monitor attendance, and supervise after-school activities run by external vendors.
• Maintain firm professional boundaries while adopting a restorative, mentoring approach with students.

Skills

Interpersonal & communication skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Video production/editing (basic)

Education

5 N-level passes with English B

3 O-level passes with English C

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Key Responsibilities

• Area Supervision & Walkabouts: Perform proactive area supervision and walkabouts during scheduled school hours (including void decks and immediate playgrounds nearby) to manage student behavior and ensure safety.
• Disciplinary Support & Case Management: Assemble, guide, and supervise students during assigned consequences (e.g., detention, reflection sessions, and restorative community service) to maintain an orderly and meaningful learning environment.
• Incident Investigation Assistance: Assist key school personnel with incident management by conducting preliminary student interviews, compiling relevant statements, and retrieving CCTV footage for investigation.
• Data Entry & Follow-up tracking: Maintain proper administration by entering weekly student late-coming, discipline records, and behavioral metrics into the Student Development Team (SDT) tracking system.
• Event & Programme Facilitation: Facilitate school events and student development programs, including monitoring attendance and supervising after-school activities run by external vendors.
• Professional Boundaries: Maintain firm professional boundaries while adopting a deeply supportive, restorative, and mentoring approach in all student interactions.

Working Hours

• Mondays to Fridays: 7:30 AM to 4:30 PM (Inclusive of a 1-hour lunch break).
• Weekends & Public Holidays: Off (Service is not required on Saturdays, Sundays, gazetted public holidays, and specific school holidays).

Job Requirements

Academic Qualifications

• At least 5 ‘N’ level passes with at least a Grade B in English OR 3 ‘O’ level passes with at least a Grade C in English.

Experience

• Minimum 5 years of relevant working experience as a youth worker, or working directly with children/youths in the social service sector.
• Alternative: Former police officers with the Singapore Police Force (SPF) are highly welcome and eligible to apply.

Required Skills

• Excellent interpersonal and communication skills to engage and relate strongly with students, especially those facing behavioral challenges.
• Competence in basic office productivity software (Microsoft Word and Microsoft PowerPoint).
• Working knowledge of Microsoft Excel for systematic data entry and generating discipline trend reports.
• Added Advantage: Basic knowledge of video-making and video production editing.