SM Support Officer

Eco-ITS Private Limited; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Eco-ITS Private Limited is seeking a SM Support Officer to assist the Student Development Team in managing student behaviour and daily operations, ensuring a safe school environment. Responsibilities include supervision, coordinating consequences, incident recording, and data entry for timely follow-up.

The role involves supporting school events and after-school programmes, maintaining professional boundaries, and performing duties assigned by School Leaders during working hours.

Qualifications

• Min 5 N-level passes with at least grade B in English or 3 O-level passes with at least grade C in English.
• Alternatively, 5 years of youth work/child engagement experience or ex-SPF officer may qualify.

Responsibilities

• Supervise areas and conduct walkabouts during hours to manage student behaviour.
• Oversee students during consequences (detention, reflection, community service) for orderly environments.
• Assist with incident management by collecting records and CCTV footage where needed.
• Support data entry and preparation of weekly late-coming data for SDT follow-up actions.
• Assist with school events and after-school programmes, including attendance-taking.
• Maintain professional boundaries and use a restorative approach in interactions with students.
• Carry out any other duties assigned by School Leaders or Key Personnel during working hours.

Skills

Interpersonal skills

MS Word

MS PowerPoint

MS Excel

Video production

Education

5 N-level passes with English B or 3 O-level passes with English C

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Scope of Services

The SM Support Officer (SMSO) shall assist the Student Development Team in managing student behaviour, supporting daily operations, and maintaining a safe school environment through the following duties:

1. Perform area supervision and walkabouts during stipulated hours to proactively manage student behaviour, including walkabouts outside school at void-decks and playgrounds near the school.
2. Assemble and supervise students during assigned consequences (e.g., detention, reflection sessions, and community service), ensuring an orderly and meaningful environment.
3. Assist Key Personnel in incident management by conducting preliminary conversations and compiling relevant school records including retrieving CCTV footage for investigation purpose.
4. Assist Key Personnel in data entry such as compiling late-coming and generating weekly late-coming data for follow-up action by the SDT.
5. Assist with the facilitation of school events and student development programmes as required, including supervision of students and attendance-taking during after-school programmes run by vendor/s.
6. Maintain firm professional boundaries and employ a supportive, restorative approach in all interactions with students.
7. Carry out any other duties assigned by the School Leaders or Key Personnel during stipulated working hours.

Qualification ,Skill & Experience

• At least 5 ‘N’ level passes with at least grade B in English or 3 ‘O’ level passes with at least grade C in English.
• Those without the minimum qualification but have at least 5 years working experience as a youth worker or working with children or youths in the social service sector or ex-police officer with SPF, are eligible to apply.

Skills:

1. Good interpersonal and communication skills, who can relate well with students, especially students with behavioural issues. Able to maintain firm expectations and boundaries with students.
2. Competent in Microsoft Word and Microsoft PowerPoint.
3. Working knowledge of Microsoft Excel for data entry and generate data for discipline report.
4. Knowledge of video-making and being able to produce videos would be an added advantage.

Experience:

Preferably with experience in child/youth/student engagement and management or ex-police officer with SPF.