Student Management and Support Officer-1 year-Bukit Batok East

Sunnyhill Ace; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Sunnyhill Ace is seeking a dedicated school pastoral care professional to support primary students with behavior management, mentorship, and well-being checks. You will coordinate with teachers and counselors, run restorative conversations, and facilitate a safe, inclusive learning environment.

The role includes supervising recess, conducting check-ins, and leading detentions and reintegration activities, with emphasis on calm, empathetic communication and positive student development.

Qualifications

• Bachelor's degree required; qualifications in Psychology, Counselling, Social Work, or Education are a plus.

Responsibilities

• Recess presence and student engagement to build rapport with students.
• Behavioral intervention and restorative support for challenging behaviors.
• Student check-ins and befriending to monitor well-being.

Skills

Patience

Communication

Empathy

De-escalation

Education

Bachelor's Degree

Job description

Working Hours:

• Mondays to Thursdays: 8:00 AM to 5:30 PM (inclusive of 1-hour lunch break)
• Fridays: 8:00 AM to 5:00 PM (inclusive of 1-hour lunch break)
• Service not required on Saturdays, Sundays, and gazetted public holidays

Your core responsibilities will include:

1. Recess Presence & Student Engagement

• Conduct roving supervision during recess periods to build rapport with students.
• Observe peer interactions, proactively identify emerging concerns, manage playground conflicts, and check in with latecomers.

1. Behavioral Intervention & Restorative Support

• Attend to students exhibiting challenging behaviors and calmly de-escalate volatile situations.
• Provide emotional regulation support and conduct restorative conversations to help students reflect on their actions and successfully return to learning.

1. Student Check-ins & Befriending

• Conduct regular individual check-ins with targeted students to build trusted relationships and monitor their overall well-being.
• Follow up on previous behavioral or social-emotional concerns and flag students requiring additional professional support.

1. Case Follow-up & Coordination

• Liaise closely with Subject Teachers, Form Teachers, Year Heads, and School Counsellors to align on support plans.
• Communicate behavioral updates clearly and professionally to parents.
• Document interventions, monitor case progress, and participate in home visits alongside school staff for potential long-term absentees.

1. Detention, Reflection & Reintegration

• Facilitate reflection and detention sessions, utilizing guided reflection frameworks to help students unpack the underlying causes of their behavior.
• Partner with students to set actionable behavioral goals and support their seamless reintegration into the classroom context.

1. Management of the Ke-nect Hub

• Oversee the daily operations, logistics, and safety of the Ke-nect Hub (student activity space).
• Curate, organize, and facilitate engaging activities and learning materials that promote positive peer interactions and self-directed learning.
• Encourage student leadership, ownership, and responsible use of shared facilities.

1. General Flexibility

• Undertake other student management, discipline, and pastoral care duties as reasonably assigned by the school authority.

Job Requirements:

• Qualifications: A Bachelor’s Degree in any discipline. Qualifications in Psychology, Counselling, Social Work, or Education are a plus.
• Experience: Prior experience working closely with primary school-aged children is highly preferred. Experience in student management, discipline, pastoral care, counselling, or behavior intervention is highly advantageous.
• Target Profiles: Former or retired educators, Allied Educators (AEDs), or individuals with extensive operational experience in a school or educational setting are highly welcome to apply.
• Soft Skills: Must be patient, firm yet caring, with a genuine interest in youth development. Excellent communication and interpersonal skills are mandatory for engaging effectively with young students, parents, and school management.
• Core Competencies: Ability to stay calm, confident, and empathetic under pressure, particularly when handling challenging behavioral meltdowns or de-escalation scenarios.