Student Management Support Officer (SMSO)-Sengkang

SUNNYHILL ACE PTE. LTD.; Singapore; Presencial; SGD 33.000 - 60.000; Tempo integral

Resumo da vaga

SUNNYHILL ACE PTE. LTD. in Singapore is seeking a dedicated Youth Worker to supervise students during school hours, promote safety, and support positive behaviour through restorative practices.

The role involves supervising areas, supporting disciplinary processes, assisting investigations, and helping with data entry and program facilitation, including after-school activities run by external vendors. You will work within the SDT framework.

Qualificações

• Academic qualifications as stated: at least 5 N-level passes with English B or 3 O-level passes with English C.
• Minimum 5 years of relevant youth work or child/youth interaction experience.
• Strong interpersonal and communication skills; proficient with Word/PowerPoint; Excel for data entries and trend reports.
• Advantage: basic knowledge of video production/editing.

Responsabilidades

• Area Supervision & Walkabouts to manage student behavior and safety.
• Disciplinary Support & Case Management during detention and reflection sessions.
• Incident Investigation Assistance with interviews and CCTV retrieval.
• Data Entry & Follow-up tracking into the SDT system.
• Event & Programme Facilitation including after-school activities run by external vendors.
• Maintain professional boundaries with restorative mentoring.

Conhecimentos

Interpersonal skills

Communication skills

Behavior management

Data entry

Formação

5+ N-level passes with English B

3+ O-level passes with English C

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descrição da vaga

Key Responsibilities

• Area Supervision & Walkabouts: Perform proactive area supervision and walkabouts during scheduled school hours (including void decks and immediate playgrounds nearby) to manage student behavior and ensure safety.
• Disciplinary Support & Case Management: Assemble, guide, and supervise students during assigned consequences (e.g., detention, reflection sessions, and restorative community service) to maintain an orderly and meaningful learning environment.
• Incident Investigation Assistance: Assist key school personnel with incident management by conducting preliminary student interviews, compiling relevant statements, and retrieving CCTV footage for investigation.
• Data Entry & Follow-up tracking: Maintain proper administration by entering weekly student late-coming, discipline records, and behavioral metrics into the Student Development Team (SDT) tracking system.
• Event & Programme Facilitation: Facilitate school events and student development programs, including monitoring attendance and supervising after-school activities run by external vendors.
• Professional Boundaries: Maintain firm professional boundaries while adopting a deeply supportive, restorative, and mentoring approach in all student interactions.

Working Hours

• Mon to Fri: 7:30 AM to 4:30 PM (Inclusive of a 1-hour lunch break).
• Weekends & Public Holidays: Off (Service is not required on Saturdays, Sundays, gazetted public holidays, and specific school holidays).

Job Requirements

• Academic Qualifications: At least 5 'N' level passes with at least a Grade B in English OR 3 'O' level passes with at least a Grade C in English.
• Experience: Minimum 5 years of relevant working experience as a youth worker, or working directly with children/youths in the social service sector. Alternative: Former police officers with the Singapore Police Force (SPF) are highly welcome and eligible to apply.
• Required Skills: Excellent interpersonal and communication skills to engage and relate strongly with students, especially those facing behavioral challenges. Competence in basic office productivity software ( Microsoft Word and Microsoft PowerPoint ). Working knowledge of Microsoft Excel for systematic data entry and generating discipline trend reports.
• Added Advantage: Basic knowledge of video-making and video production editing.