Senior Analytics & Insights Leader (Flexible Work)

TDCX; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Comprehensive medical coverage

Career development

Job summary

TDCX in Singapore is seeking a data analytics professional to drive business insight through metrics, reporting, and KPI analyses within our call center programs. You will prepare daily, weekly, and monthly reports and develop dashboards to support decision making.

The role requires experience with data integration, Tableau and Power BI, and the ability to present complex data clearly. You will work with cross-functional teams to optimize staffing and performance, while maintaining accuracy and

Qualifications

• Advanced/higher/graduation diploma or Bachelor's Degree in any field
• 2 years of experience in a related role
• Strong knowledge of data visualization and reporting tools
• Experience in call center or CX reporting programs preferred
• Ability to work under pressure and manage multiple tasks
• Excellent written and verbal English communication

Responsibilities

• Provide business insight through metrics, reporting, and variance analyses
• Prepare daily, weekly, and monthly KPI reports and presentations
• Run market analyses to support business decisions
• Analyze staffing needs and report on productivity and profitability goals
• Review systems to identify improvements and optimize processes
• Create clear dashboards and data presentations for timely decision making

Skills

Data analysis

Reporting

Communication

Stakeholder management

Education

Bachelor's degree or higher

Tools

Tableau

Power BI

Job description

TDCX in Singapore is seeking a data analytics professional to drive business insight through metrics, reporting, and KPI analyses within our call center programs. You will prepare daily, weekly, and monthly reports and develop dashboards to support decision making.

The role requires experience with data integration, Tableau and Power BI, and the ability to present complex data clearly. You will work with cross-functional teams to optimize staffing and performance, while maintaining accuracy and