Strategic Technical Account Manager, Greater China

stripe payments singapore pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Stripe Singapore is seeking an experienced Technical Account Manager to support our largest and most complex customers, delivering high-impact, trusted guidance across technical and business teams.

You will work cross-functionally with Product, Engineering and Customer Success to optimize integrations, drive product adoption, and accelerate global growth with Stripe—especially within the Greater China and APAC regions.

Qualifications

• Minimum 3 years of enterprise-level client-facing work in the Greater China Region.
• Fluent business level Chinese as this role requires the successful candidate to work with users in the Greater China Region.
• Strong product sense and a drive to solve difficult, user-related problems.
• Strong written and verbal communication skills in English.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and ability to explain API concepts to the largest and most technical Stripe customers.
• Familiarity with SQL and the ability to build basic queries and modify more complex ones.
• Strong technical troubleshooting skills and comfort interfacing with technical teams.
• A professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

• Provide a Gold Standard Experience to your assigned accounts' key stakeholders.
• Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development.
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion.
• Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe.
• Lead user-facing meetings both in person and through video chat.
• Collaborate on the continued design of this support offering.
• Create user-facing content for long-term solutions.

Skills

Chinese

English

APIs

SQL

Enterprise support

Cross-functional

Troubleshooting

Relationship mgmt

Tools

Postman

Webhooks

Python

ETL

Xcode

Job description

Stripe Singapore is seeking an experienced Technical Account Manager to support our largest and most complex customers, delivering high-impact, trusted guidance across technical and business teams.

You will work cross-functionally with Product, Engineering and Customer Success to optimize integrations, drive product adoption, and accelerate global growth with Stripe—especially within the Greater China and APAC regions.