Strategic Customer Success Lead, Greater China

EngineersOfAI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Stripe seeks a Customer Success Manager to own the post-sale lifecycle for customers in the Greater China region. You will partner with the Account Executive and cross-functional teams to maximize value, drive retention, and support renewal with a focus on strategic outcomes.

You will lead executive conversations, evangelize customer success processes, and advocate for the customer to Product, Engineering, and Sales. This role requires strong communication and analytical rigor.

Qualifications

• Fluent in English and Chinese for engagement with complex China-based merchants.
• Strong analytical skills and operating rigor are required.
• History of leading technical conversations and persuading stakeholders to act on value.
• Ability to build relationships with senior executives and cross-functional teams.

Responsibilities

• Lead post-sale engagement, retention, and growth for customers in Greater China region with Account Executive.
• Identify expansion opportunities and ensure customer success in partnership with account team.
• Build relationships with senior business, product, engineering, finance, and IT leaders.
• Advocate for the customer into Product, Engineering, Support, Marketing, and Sales to improve Stripe experiences.
• Conduct quarterly business reviews to align priorities and surface optimization opportunities.

Skills

Bilingual English/Chinese

Analytical skills

Executive presence

Consultative approach

Strong communication

Job description

Stripe seeks a Customer Success Manager to own the post-sale lifecycle for customers in the Greater China region. You will partner with the Account Executive and cross-functional teams to maximize value, drive retention, and support renewal with a focus on strategic outcomes.

You will lead executive conversations, evangelize customer success processes, and advocate for the customer to Product, Engineering, and Sales. This role requires strong communication and analytical rigor.