Senior IT Service Delivery Manager - SLA & Ops Leader

SCIENTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SCIENTE INTERNATIONAL PTE. LTD. seeks a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems in Singapore.

The role demands hands-on leadership, strong ITIL background, and a proven ability to manage SLAs, vendors, and budgets while driving continual service improvement. Responsibilities include leading a Level 1–2 support team, monitoring daily operations, maintaining asset records, and ensuring compliance with

Qualifications

• Degree in Information Technology, Information Systems or Computer Science.
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management.
• Must have experience in IT System Operations & Maintenance (O&M).
• Must have hands-on knowledge and application of ITIL framework.
• Proven team leadership and stakeholder management skills.
• Experience in managing SLAs, vendors, and service performance.
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability.
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture.
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards.
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities.
• Maintain accurate IT asset tracking, documentation, and audit-ready records.
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality.
• Monitor SLAs and service performance, driving continuous improvement initiatives.
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Skills

Service delivery

Leadership

Stakeholder management

Vendor management

SLA management

Problem solving

Ownership & accountability

Organizational skills

O&M experience

Education

Degree in IT/IS/CS

Tools

ITIL framework

Job description

SCIENTE INTERNATIONAL PTE. LTD. seeks a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems in Singapore.

The role demands hands-on leadership, strong ITIL background, and a proven ability to manage SLAs, vendors, and budgets while driving continual service improvement. Responsibilities include leading a Level 1–2 support team, monitoring daily operations, maintaining asset records, and ensuring compliance with