Strategic Project & Operations Leader

CERTIS GROUP - GHR; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

CERTIS GROUP - GHR seeks an experienced Operations Leader to oversee the financial and operational performance of multiple projects, ensuring revenue, profitability and productivity targets are met.

You will drive Lean, design thinking and digitalization initiatives, manage risk, lead cross-functional teams, and collaborate with HR, Finance, IT and Quality to deliver integrated solutions for clients in Singapore.

Qualifications

• Bachelor's degree in business, operations, engineering or equivalent.
• 5–8 years in project/operations management, BPO, facilities management, security operations or service delivery environments.
• 1–2 years leading operational teams.
• Proven track record in managing operational and financial performance, client relationships, business transformation initiatives and continuous improvement programs.
• PMP, PRINCE2, Lean Six Sigma or equivalent professional certifications will be an added advantage.

Responsibilities

• Own the operational and financial performance of assigned projects, ensuring delivery against revenue, profitability and productivity targets.
• Monitor project financials including manpower costs, overtime, operational expenditure and resource utilization.
• Identify risks, opportunities and cost optimization initiatives to improve project margins.
• Support budgeting, forecasting and business planning exercises.
• Prepare monthly business performance reports and recommend corrective actions where required.
• Lead the day-to-day operations of assigned projects to consistently achieve contractual KPIs and service level agreements.
• Develop and implement operational strategies that improve productivity, quality and customer experience.
• Drive process improvement initiatives through Lean, Design Thinking or digitalization efforts.
• Ensure adequate manpower planning, rostering and resource deployment.
• Lead incident management, business continuity planning and operational recovery during crises.
• Serve as the primary operational partner to clients and key stakeholders.
• Build trusted relationships through regular business reviews, operational meetings and site engagements.
• Anticipate customer needs and proactively recommend service enhancements.
• Manage escalations professionally and ensure timely resolution.
• Support contract renewals, variation proposals and business expansion opportunities.
• Lead, coach and develop Project Managers, Assistant Project Managers, Executives and Supervisors.
• Build a strong succession pipeline by identifying and developing high-potential employees.
• Foster a culture of accountability, collaboration, innovation and continuous learning.
• Conduct performance reviews, coaching conversations and career development planning.
• Drive employee engagement, retention and recognition initiatives.
• Ensure compliance with contractual obligations, regulatory requirements and company policies.
• Oversee audit readiness and closure of audit findings.
• Monitor workplace safety, security and quality assurance standards.
• Ensure operational documentation, SOPs and work instructions remain current and effective.
• Drive continuous improvements in governance and risk management practices.
• Support the Project Director in implementing strategic initiatives across the business unit.
• Lead cross-functional projects involving digital transformation, automation or process redesign.
• Evaluate operational data and performance trends to drive evidence-based decision making.
• Identify emerging business risks and recommend mitigation strategies.
• Champion innovation and operational best practices across the portfolio.
• Support tender preparation, transition planning and mobilization of new projects.
• Participate in customer presentations, operational solutioning and business development discussions.
• Identify opportunities to upsell or expand existing client engagements.
• Collaborate with internal stakeholders including HR, Finance, Procurement, IT and Quality to deliver integrated solutions.

Skills

Financial acumen

Stakeholder management

Operational excellence

Leadership

Communication

Data analytics

Power BI

Education

Bachelor's degree in Business/Operations/Engineering or equivalent

5-8 years of relevant experience in project/operations management

2+ years leading operational teams

PMP/PRINCE2/Lean Six Sigma certifications a plus

Tools

Power BI

Excel

PowerPoint

Office suite

Job description

CERTIS GROUP - GHR seeks an experienced Operations Leader to oversee the financial and operational performance of multiple projects, ensuring revenue, profitability and productivity targets are met.

You will drive Lean, design thinking and digitalization initiatives, manage risk, lead cross-functional teams, and collaborate with HR, Finance, IT and Quality to deliver integrated solutions for clients in Singapore.