Strategic Partner Manager

VITAL (Ministry of Finance); Singapore; In loco; SGD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

VITAL (Ministry of Finance) is seeking a Senior Account Manager / Account Manager to strengthen partnerships with assigned service partners and serve as the voice of the customer within VITAL. You will develop a deep understanding of partners' priorities and translate insights into practical improvements that boost service outcomes and customer experience.

As the trusted partner, you will navigate service delivery, oversee performance and commitments, lead cross-functional reviews, and identify

Competenze

• At least 5 years of experience in account management, customer experience, service management, consulting or related fields.
• Strong client and stakeholder management skills with the ability to build trust and navigate competing interests.
• Strong analytical and problem-solving abilities, with the capacity to interpret feedback and data and develop actionable recommendations.
• Strong written, presentation and facilitation skills applicable to both operations and senior stakeholders.
• Ability to lead complex work independently and collaborate across organisational boundaries.
• Good judgement and a continuous improvement mindset.

Mansioni

• Strategic Partner Management: build and sustain trusted relationships with service partners and act as primary relationship manager.
• Identify emerging needs, risks and opportunities; work with stakeholders to address issues and strengthen outcomes.
• Represent the voice of the customer within VITAL and ensure customer perspectives inform service discussions.
• Service Delivery and Performance: oversee service performance, customer issues and commitments across accounts.
• Collaborate with service owners and corporate functions to address expectations and resolve cross-functional issues.
• Facilitate service reviews and drive actions for service improvements.
• Insights and Service Improvement: analyse feedback, surveys, complaints and performance data to identify trends and opportunities.
• Translate insights into practical recommendations and interventions to improve experience and quality.
• Prepare briefs and presentations for management and stakeholders.
• Business Development and Service Onboarding: identify opportunities to expand services and support onboarding activities.
• Help ensure new or expanded services are introduced smoothly and achieve outcomes.
• Organisational Collaboration and Special Projects: lead or participate in cross-functional initiatives to improve customer experience and service culture.
• Undertake other duties assigned to support partnership and priorities.

Descrizione del lavoro

VITAL (Ministry of Finance) is seeking a Senior Account Manager / Account Manager to strengthen partnerships with assigned service partners and serve as the voice of the customer within VITAL. You will develop a deep understanding of partners' priorities and translate insights into practical improvements that boost service outcomes and customer experience.

As the trusted partner, you will navigate service delivery, oversee performance and commitments, lead cross-functional reviews, and identify