Senior Account Manager - Strategic Partnerships & Service Excellence

VITAL; Singapore; In loco; SGD 100.000 - 130.000; Tempo pieno

Descrizione del lavoro

VITAL in Singapore seeks a Senior Account Manager to strengthen partnerships with service partners, acting as the voice of the customer and driving improvements across customer experience and operational effectiveness.

You will manage relationships, identify needs and opportunities, coordinate across VITAL to resolve complex issues, and contribute to service onboarding and strategic initiatives. A client-focused, cross-functional leader will thrive here.

Competenze

• Five+ years of experience in account management, customer experience, service management, or consulting.
• Strong client and stakeholder management with the ability to build trust and navigate competing interests.
• Solid analytical and problem-solving skills; interpret feedback and data from multiple sources.

Mansioni

• Strategic Partner Management: build trusted relationships with service partners and act as primary relationship manager and escalation point.
• Service Delivery and Performance: oversee service performance, issues, and commitments across accounts; resolve cross-functional issues.
• Insights and Service Improvement: analyze feedback and performance data to identify trends and improvement opportunities; present concise briefs to management.
• Business Development and Service Onboarding: identify opportunities to expand services and support onboarding and transition activities.
• Organisational Collaboration and Special Projects: lead cross-functional initiatives to improve customer experience and service culture.

Conoscenze

Stakeholder management

Analytical thinking

Communication

Independent leadership

Judgement & learning agility

Descrizione del lavoro

VITAL in Singapore seeks a Senior Account Manager to strengthen partnerships with service partners, acting as the voice of the customer and driving improvements across customer experience and operational effectiveness.

You will manage relationships, identify needs and opportunities, coordinate across VITAL to resolve complex issues, and contribute to service onboarding and strategic initiatives. A client-focused, cross-functional leader will thrive here.