Strategic Merchant Growth Partner

KPay Merchant Service Limited; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

KPay Merchant Service Limited is seeking a Merchant Success Executive in Singapore to nurture and grow relationships with high-value merchants. You will be the primary contact for your portfolio, driving engagement and retention while identifying opportunities to increase GPV and transaction volume.

You will collaborate with Customer Success, Operations, Product, and other teams to resolve issues and deliver a seamless merchant experience.

Qualifications

• 1–2 years of experience in account/customer-facing roles such as Account Management, Customer Success or Merchant Success.
• Experience in fintech, payments, SaaS, banking, or other technology-driven industries is highly preferred.

Responsibilities

• Manage and build strong, long-term relationships with a portfolio of high-GPV merchants, acting as their primary point of contact.
• Proactively engage merchants to understand their business needs, challenges and goals.
• Drive merchant engagement by educating customers on KPay’s products, features, tools, and best practices.
• Monitor account performance and merchant activity to identify opportunities to increase transaction volume, retention, and overall account value.
• Identify and support upsell and cross-sell opportunities based on merchant needs and performance.
• Work with Customer Success, Operations, Product, and other teams to resolve merchant issues and deliver a seamless experience.
• Manage and follow up on merchant escalations, ensuring timely resolution and clear communication.
• Track and analyse key account metrics, including merchant satisfaction, retention, and GPV growth, and translate insights into actionable recommendations.
• Prepare regular reports and updates on portfolio performance and trends.
• Maintain a strong understanding of KPay’s products and market trends.
• Share feedback to support product/service improvements.

Skills

Account Management

Relationship Management

Customer Success

Data analysis

Job description

KPay Merchant Service Limited is seeking a Merchant Success Executive in Singapore to nurture and grow relationships with high-value merchants. You will be the primary contact for your portfolio, driving engagement and retention while identifying opportunities to increase GPV and transaction volume.

You will collaborate with Customer Success, Operations, Product, and other teams to resolve issues and deliver a seamless merchant experience.