Strategic Key Account & Operations Leader

Kuehne + Nagel - Logistics Business; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Kuehne+Nagel is seeking a senior leader for the Freight Forwarding team to drive key account strategy and operational excellence. You will guide cross-functional collaboration to deliver on commitments and improve service for strategic customers worldwide.

As a trusted partner, you will optimise processes, lead performance metrics, and mitigate risks while shaping the customer experience in a dynamic logistics environment.

Qualifications

• Strategic thinker who can translate vision into action plans.
• Strong leadership to build and develop high-performing teams.
• Thrives in a fast-paced environment and adapts to changing priorities.
• Customer-focused mindset with strong interpersonal abilities.
• Analytical thinker who bases decisions on data and insights.

Responsibilities

• Develop and implement strategies for managing key accounts aligned with company goals.
• Lead operational aspects of key account management and streamline processes for efficiency.
• Supervise resource allocation and capacity planning to optimize use of people and funds.
• Foster collaboration across BUs/FUs to ensure alignment and effective execution.
• Drive continuous improvement in processes, systems, and workflows for key accounts.
• Establish and monitor KPIs to track progress and provide leadership visibility.
• Identify and mitigate risks; implement contingency plans to minimize disruptions.

Skills

Strategic thinking

Leadership

Adaptability

Customer focus

Interpersonal skills

Analytical thinking

Job description

Kuehne+Nagel is seeking a senior leader for the Freight Forwarding team to drive key account strategy and operational excellence. You will guide cross-functional collaboration to deliver on commitments and improve service for strategic customers worldwide.

As a trusted partner, you will optimise processes, lead performance metrics, and mitigate risks while shaping the customer experience in a dynamic logistics environment.