Strategic IT Service Delivery & Project Manager

Jobster Private Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Jobster Private Ltd in Singapore seeks an experienced IT service management professional to monitor and improve service performance across IT infrastructure, cloud, and applications. You will review designs, provide technical recommendations, and coordinate with vendors and cross-domain teams to ensure secure, compliant operations.

The role emphasizes incident and problem management, governance, and stakeholder communication to support executive decisions and sustained service quality.

Qualifications

• Relevant IT/engineering discipline required.
• Experience in IT service delivery and infrastructure.
• Knowledge of cloud, network, applications and security.
• Familiarity with IT governance and service management.

Responsibilities

• Monitor service performance against SLA/KPI targets.
• Track deliverables, risks, issues and dependencies.
• Escalate significant service concerns and risks with recommended actions.
• Review technical solutions and designs for alignment with EMA infrastructure and security.
• Provide technical recommendations for decision-making.
• Oversee major incidents and problem remediation.
• Support vendor performance monitoring and cross-domain dependencies.
• Ensure compliance with ICT policies and cybersecurity requirements.

Skills

IT service delivery

Technical service mgmt

Project management

Solution architecture

Infrastructure operations

Cybersecurity awareness

Stakeholder communication

ITIL/PMP/PRINCE2 certs

Education

IT/CS/Engineering degree

Job description

Jobster Private Ltd in Singapore seeks an experienced IT service management professional to monitor and improve service performance across IT infrastructure, cloud, and applications. You will review designs, provide technical recommendations, and coordinate with vendors and cross-domain teams to ensure secure, compliant operations.

The role emphasizes incident and problem management, governance, and stakeholder communication to support executive decisions and sustained service quality.