Client-Focused IT Service Delivery Lead

talentsis pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

talentsis pte. ltd. is seeking a proactive Assistant Service Delivery Manager to support delivery of high-quality services to clients. You will work with customers, internal teams and stakeholders to ensure service commitments are met and issues are resolved efficiently.

Ideal candidates have a diploma or degree in IT, business, engineering or related field, with at least 2 years in service delivery or IT operations. Strong communication and organizational skills are essential for success.

Qualifications

• Diploma or degree in IT, Business, Engineering or related field required.
• 2+ years in Service Delivery, IT Operations, or related function.
• Experience with service delivery activities and customer-facing operations.
• Exposure to ITIL processes or service management frameworks is a plus.

Responsibilities

• Support day-to-day service delivery operations and client engagements.
• Coordinate with internal teams to meet service levels and expectations.
• Monitor service performance, track incidents, and follow up on resolutions.
• Assist in preparing service reports, documentation, and operational reviews.
• Manage customer communications and maintain client relationships.
• Support service improvement initiatives and process optimization.
• Coordinate project activities and ensure timely delivery of tasks.
• Escalate service issues and help drive resolution.

Skills

Communication

Stakeholder management

Organizational skills

Coordination

Customer service experience

ITIL awareness

Adaptability

Education

Diploma/Degree in IT/Business/Engineering

Tools

Microsoft Office

Job description

talentsis pte. ltd. is seeking a proactive Assistant Service Delivery Manager to support delivery of high-quality services to clients. You will work with customers, internal teams and stakeholders to ensure service commitments are met and issues are resolved efficiently.

Ideal candidates have a diploma or degree in IT, business, engineering or related field, with at least 2 years in service delivery or IT operations. Strong communication and organizational skills are essential for success.