Client-Facing Service Delivery Lead — ITIL & PM Oversight

NCS Pte Ltd; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

NCS Pte Ltd seeks an experienced Service Manager to join the service delivery team in Singapore. You will manage contracts, lead service operations, and act as the key liaison with clients, vendors, and internal teams to ensure project success and financial health.

You will drive continuous improvement across service delivery, oversee SLA adherence, and contribute to presales support where needed, while mentoring junior staff and shaping performance metrics.

Qualifikationen

• Minimum 5 years of IT project management experience.
• Strong knowledge of process improvement methodologies and tools.
• Proficient in written and spoken English.
• Willingness and ability to travel as required.
• Self-motivated with a positive can-do attitude.
• Excellent presentation, communication, and interpersonal skills.
• Ability to lead, develop, and maintain respectful and trusting relationships.
• ITIL (v3 or above) certifications in ITSM.

Aufgaben

• Provide leadership and management of the Service Support Office and Project Administration in supporting clients
• Act as the single point of contact in client engagement
• Own the scope, SLA, and cost plan of maintenance contracts managed
• Forecast revenue and costs of ongoing projects and contracts with minimal deviation
• Monitor and track P&L of ongoing projects and contracts
• Negotiate with vendors and internal teams to ensure adequate resource availability
• Liaise with Finance on revenue forecast, accrual, cost forecast, and posting
• Identify opportunities for service expansion or improvement and liaise with Account Managers for development

Kenntnisse

IT Project Management

Process Improvement

English Proficiency

Travel Flexibility

Self-motivation

Presentation Skills

Communication Skills

Leadership

ITIL Certification

Jobbeschreibung

NCS Pte Ltd seeks an experienced Service Manager to join the service delivery team in Singapore. You will manage contracts, lead service operations, and act as the key liaison with clients, vendors, and internal teams to ensure project success and financial health.

You will drive continuous improvement across service delivery, oversee SLA adherence, and contribute to presales support where needed, while mentoring junior staff and shaping performance metrics.