Strategic IT Change & Incident Manager

CIMB Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CIMB Singapore is seeking an experienced IT Change Manager to plan, review and govern change windows across all IT systems, balancing business availability with delivery demands. You will act as the single point of contact and gatekeeper for all IT change requests from intake through post-implementation review.

In addition, you will manage the end-to-end change pipeline, ensure compliance with the bank's change management framework, oversee urgent and emergency changes, and coordinate incident

Qualifications

• University degree in IT, CS or related field; diploma with extensive experience considered.
• Certifications in IT Service Management (e.g., ITIL) are a plus.
• 3–5 years in application support, ITSM or project management with strong coordination.

Responsibilities

• Plan, review and govern change windows across IT systems and services.
• Act as single point of contact and gatekeeper for all IT change requests.
• Manage end-to-end change pipeline ensuring regulatory compliance.
• Lead urgent and emergency changes with risk evaluation and documentation.
• Coordinate incidents with IT teams, users and management.
• Provide on-call standby coverage for after-hours as required.

Skills

IT Service Management

Stakeholder management

Communication skills

Incident management

Change coordination

Problem management

MS Excel

MS Project

MS PowerPoint

Education

University Degree in IT / Computer Science

Diploma with 10+ years experience

Tools

ITIL

MS Project

MS Excel

MS PowerPoint

Job description

CIMB Singapore is seeking an experienced IT Change Manager to plan, review and govern change windows across all IT systems, balancing business availability with delivery demands. You will act as the single point of contact and gatekeeper for all IT change requests from intake through post-implementation review.

In addition, you will manage the end-to-end change pipeline, ensure compliance with the bank's change management framework, oversee urgent and emergency changes, and coordinate incident