Senior Change Manager

trinity consulting services pte. ltd.; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

Trinity Consulting Services Pte. Ltd. in Singapore seeks an experienced IT operations professional to coordinate production support and lead change management with CAB facilitation across IT landscapes.

Fluency in French is required to support French-speaking stakeholders while operating in English with regional teams. The role covers ITIL-aligned governance, incident and problem response, and ongoing service improvement within regulated financial environments, ensuring reliability and audit

Qualifications

• 5–10 years of IT experience in IT operations, production/support, or service coordination.
• Hands-on change management and CAB facilitation in production environments.
• Strong ITIL knowledge across Change Enablement, Incident, Problem, Configuration, and Continual Improvement.
• Experience with ITSM tools like ServiceNow, Remedy, or Jira Service Management.
• Ability to map infrastructure and app dependencies across Unix/Windows/Network/DB/Middleware/MQ/Monitoring.
• Banking/Capital markets or regulated tech environments is a strong advantage.
• Exposure to operational controls, audits, and resilience reporting is beneficial.
• Fluent in French to support French-speaking stakeholders; English for Singapore/regional teams.

Skills

IT operations & production support

Change management & CAB facilitation

ITIL & ITSM

Cross-technology understanding

Banking domain knowledge

Operational controls & audit awareness

French language proficiency

Tools

ServiceNow

Remedy

Jira Service Management

Job description

• Overall IT experience of 5-10 years , preferably in IT operations, production support, application support, infrastructure support, IT service management, or service coordination.
• Hands-on experience with operational change management, change advisory board facilitation, production change coordination, or ITSM RUN activities.
• Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.
• Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management orequivalent enterprise workflow platforms.
• Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage, and monitoring ecosystems.
• Experience in banking, capital markets, corporate banking, regulated technology environments, or high-availability production environments is a strong advantage.
• Prior exposure to operational controls, audit requirements, production stability, resilience governance, or service reporting would be beneficial.
• Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.