Senior Change Manager

Trinity Consulting Services; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Trinity Consulting Services in Singapore seeks an experienced IT service management professional to drive operational change management, CAB facilitation, and production change coordination across IT services.

You will apply ITIL practices (Change Enablement, Incident, Problem, Configuration, Continual Improvement) and work with ServiceNow, Remedy or Jira Service Management, ensuring stability and governance while collaborating with regional teams and French-speaking stakeholders when needed.

Qualifications

• 8–10 years of IT experience, preferably in IT operations, production support, application support, infrastructure support, ITSM, or service coordination.
• Hands-on experience with operational change management, CAB facilitation, production change coordination, or ITSM RUN activities.
• Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.
• Experience with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.
• Ability to understand infrastructure and application dependencies across Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage, and monitoring ecosystems.
• Experience in banking, capital markets, corporate banking, regulated tech environments, or high-availability production environments is a strong advantage.
• Exposure to operational controls, audit requirements, production stability, resilience governance, or service reporting would be beneficial.
• Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.

Skills

IT operations

Production support

Application support

Infrastructure support

IT service management

Service coordination

Change management

CAB facilitation

Change coordination

ITSM RUN activities

ITIL Change Enablement

Incident Management

Problem Management

Configuration Management

Continual Improvement

ServiceNow

Remedy

Jira Service Management

Unix

Windows

Network

Database

Middleware

MQ

Scheduling

Storage

Monitoring

Banking/Capital markets

Operational controls

Audit requirements

Resilience governance

Service reporting

French language

English language

Tools

ServiceNow

Remedy

Jira Service Management

Job description

• Overall IT experience of 8-10 years , preferably in IT operations, production support, application support, infrastructure support, IT service management, or service coordination.
• Hands-on experience with operational change management, change advisory board facilitation, production change coordination, or ITSM RUN activities.
• Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management, and Continual Improvement.
• Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.
• Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage, and monitoring ecosystems.
• Experience in banking, capital markets, corporate banking, regulated technology environments, or high-availability production environments is a strong advantage.
• Prior exposure to operational controls, audit requirements, production stability, resilience governance, or service reporting would be beneficial.
• Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.