Senior Manager, Incident & Change Management - Hybrid

SITA; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex-Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA in Singapore is seeking a Senior Manager, Incident & Change Management to lead a global team responsible for protecting service continuity across networks, data centers and applications. You will combine ITIL expertise with strong operational leadership and act as a senior escalation point for high‑impact incidents and major changes.

This role drives continuous improvement, governance and collaboration with cross‑functional teams, executives and strategic customers, while fostering a

Qualifications

• Advanced ITIL Service Management expertise and practical incident/change governance.
• Proven ability to manage high‑impact incidents with executive communication.
• Experience leading cross‑functional teams across networks, data centers and applications.
• Strong leadership and stakeholder management in large enterprise settings.

Responsibilities

• Lead end-to-end Incident Management to rapidly restore critical services.
• Act as senior escalation point for high‑severity incidents and crises.
• Govern Change Management with CAB meetings and risk assessments.
• Drive post‑incident reviews, root cause analyses and improvements.
• Collaborate with networks, infrastructure, data center and application teams.
• Communicate effectively with executives, customers and stakeholders.

Skills

ITIL Service Management

Incident Management

Change Management

Crisis Management

Stakeholder Management

Executive Communication

Leadership

Network/Data Center Ops

Education

Bachelor's degree in IT/Engineering or related field

Job description

SITA in Singapore is seeking a Senior Manager, Incident & Change Management to lead a global team responsible for protecting service continuity across networks, data centers and applications. You will combine ITIL expertise with strong operational leadership and act as a senior escalation point for high‑impact incidents and major changes.

This role drives continuous improvement, governance and collaboration with cross‑functional teams, executives and strategic customers, while fostering a