Strategic Finance Lead, Customer Care & Ops

Dyson Institute; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Dyson Institute is seeking a Senior Finance Manager – Customer to partner with the Finance Director and leadership team. The role leads the Customer P&L narrative across Driver Grade B, S&A, Customer Care and Repair, and shapes investment decisions and governance across markets.

You will transform operational and market data into actionable insights, oversee reporting, forecasting and models, and drive financial discipline with cross-functional teams.

Qualifications

• Qualified accountant or finance professional with degree in Finance or Accounting.
• Strong stakeholder management and leadership experience.

Responsibilities

• Lead Customer financial performance agenda across Driver Grade B, S&A, and Repair, translating data into clear actions.
• Set reporting standards, dashboards and non-financial measures for accountability.
• Drive cost control, productivity and margin improvement across Customer Care and Service Operations.
• Provide senior finance input on CAPEX/OPEX evaluations, transformation programmes and country/service model launches.

Job description

Dyson Institute is seeking a Senior Finance Manager – Customer to partner with the Finance Director and leadership team. The role leads the Customer P&L narrative across Driver Grade B, S&A, Customer Care and Repair, and shapes investment decisions and governance across markets.

You will transform operational and market data into actionable insights, oversee reporting, forecasting and models, and drive financial discipline with cross-functional teams.