Senior Finance Manager – Customer Care

Dyson Institute; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Dyson Institute is seeking a Senior Finance Manager – Customer to partner with the Finance Director and leadership team. The role leads the Customer P&L narrative across Driver Grade B, S&A, Customer Care and Repair, and shapes investment decisions and governance across markets.

You will transform operational and market data into actionable insights, oversee reporting, forecasting and models, and drive financial discipline with cross-functional teams.

Qualifications

• Qualified accountant or finance professional with degree in Finance or Accounting.
• Strong stakeholder management and leadership experience.

Responsibilities

• Lead Customer financial performance agenda across Driver Grade B, S&A, and Repair, translating data into clear actions.
• Set reporting standards, dashboards and non-financial measures for accountability.
• Drive cost control, productivity and margin improvement across Customer Care and Service Operations.
• Provide senior finance input on CAPEX/OPEX evaluations, transformation programmes and country/service model launches.

Job description

Role Summary

The Senior Finance Manager – Customer is a senior finance partner to the Finance Director, Customer and Customer leadership team, providing both strategic finance leadership and hands‑on support across Customer Care, Service & Repair Operations, Driver Grade B, S&A and related customer propositions. The role leads the Customer Care performance agenda, translating P&L, operational and market data into clear insight, recommendations and actions. It shapes investment decisions, service model economics, warranty and repair governance, transformation business cases and value creation initiatives, while remaining close to the detail of monthly reporting, forecasting, analysis and modelling. Working with Operations, Commercial, Market and Finance teams, the role drives financial discipline, accountability, benchmarking and performance transparency across markets.

Key Responsibilities

Financial Strategy & Performance Management Lead the Customer financial performance agenda, including monthly actuals vs forecast review, trend analysis, executive commentary and performance actions. Own the Customer P&L narrative across Driver Grade B, S&A, Customer Care and Repair, linking performance to business priorities and strategic choices. Set clear reporting standards, dashboards and non-financial measures, while staying close to the underlying data, quality and operational drivers. Analyse performance across Customer Care, Retailer Support, Service & Repair Operations and markets, identifying root causes, trade‑offs and improvement actions. Drive market benchmarking and cross‑functional performance reviews, highlighting best practice and improvement opportunities. Embed financial governance, data discipline and consistent reporting to support clear accountability and decision‑making. Business Case Assessment & Governance Lead financial assessment and investment governance for Customer Care, Retailer Support and Service & Repair Operations business cases, including hands‑on modelling of cost, margin, ROI, payback, risk and benefits. Evaluate warranty initiatives, including policy changes, extensions, customer propositions, service models and long‑term financial impacts. Provide senior finance input on CAPEX/OPEX evaluations, transformation programmes, new country or service model launches, and process improvements. Embed robust financial governance, ensuring decisions are supported by valid assumptions, clear rationale, ownership and measurable outcomes. Partner with Operations, Commercial and Market leadership to challenge assumptions, influence decisions and drive sustainable value. Drive cost control, productivity and margin improvement across Customer Care and Service Operations. Provide insight on operational efficiency, service cost drivers, resource allocation, working capital and market trade‑offs. Pricing, Inventory & Commercial Insights Lead financial input into pricing, promotional strategy and service line optimisation across Customer Care and S&A. Highlight inventory, working capital and market risk exposure, with clear actions to mitigate financial impact. Assess service line profitability and commercial trade‑offs across Retailer Support, repair, warranty and customer propositions. Reporting, Board & Management Support Lead the financial narrative for Chief Customer Officer updates, senior leadership reviews and business performance forums. Prepare executive and board‑level materials covering performance, strategic choices, risks, opportunities and required decisions. Translate complex financial and operational data into clear recommendations for senior non‑financial stakeholders, backed by hands‑on analysis and evidence. Shape monthly performance meetings, business reviews and leadership sessions by surfacing decisions, trade‑offs and ownership.

Knowledge, Experience & Skills

Strong senior finance partnering, performance management, reporting and governance experience, with the ability to remain hands‑on with analysis, reporting and modelling. Qualified accountant or finance professional, with a Bachelor’s or Master’s degree in Finance & Accounting preferred. Proven ability to influence senior stakeholders and turn financial insight into business decisions and actions. Deep experience with P&L, balance sheet, forecasting and month‑close processes under local GAAP and IFRS. Financial analysis and performance leadership experience in a customer‑facing, service or operational environment. Advanced business case, investment appraisal and benefits validation experience, with focus on measurable outcomes. Strong commercial acumen, with the ability to assess key financial drivers, contract implications, risk, governance and strategic trade‑offs. Advanced Excel skills and financial systems experience, including SAP, Hyperion and Onestream. High mental agility, with ability to connect operational performance, financial outcomes and strategic priorities into a clear executive narrative.

Critical Attributes

Commercially minded, outcome‑focused and proactive in improving performance. Confident senior influencer, able to challenge constructively and build alignment across Finance, Operations, Commercial and Market teams. Comfortable with ambiguity, able to connect complex topics and bring structure to decisions. High integrity, accountability and continuous improvement mindset, with strong ownership of outcomes.

Equal Opportunity Employment

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start‑up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.