Strategic Enterprise Customer Success Manager (INSEA)

SimilarWeb; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Team outings & happy hours

Job summary

Similarweb is seeking a Customer Success Manager for INSEA to drive value for enterprise and mid-market clients across India and South-East Asia. You will become the extension of your clients' teams, guiding them through the platform, and turning data into strategic decisions.

You will build trusted advisor relationships, identify upsell opportunities, and champion client success with a focus on renewals and long-term partnerships.

Qualifications

• Minimum 4 years in a client-facing role, preferably in SaaS.
• Fluent in English and Chinese; another SEA language is a strong plus.
• Strong understanding of the digital marketing landscape and data-driven decision making.
• Ability to produce polished, client-ready insights, including using AI agents.
• Collaborative, proactive, and capable of building long-term client relationships.

Responsibilities

• Be the primary contact for your book of accounts and ensure a seamless experience with the platform.
• Act as a strategic advisor guiding customers through their lifecycle and optimizing value.
• Identify churn risk early and intervene proactively.
• Grow long-term relationships to support renewals and upsell opportunities.
• Develop deep product expertise across Similarweb offerings and demonstrate value to clients.

Skills

Client management

SaaS

English & Chinese

Data fluency

Analytical thinking

Relationship building

Cross-functional collaboration

Job description

Similarweb is seeking a Customer Success Manager for INSEA to drive value for enterprise and mid-market clients across India and South-East Asia. You will become the extension of your clients' teams, guiding them through the platform, and turning data into strategic decisions.

You will build trusted advisor relationships, identify upsell opportunities, and champion client success with a focus on renewals and long-term partnerships.