Senior Customer Success Manager

Argus Media; Singapore; Hybrid; SGD 100,000 - 140,000; Full time

Job summary

Argus Media is seeking a strategic Customer Success leader in Singapore to drive onboarding, adoption, and value delivery across high-value accounts. You will engage senior stakeholders, align Argus solutions with business priorities, and lead cross-functional collaboration to ensure retention, renewals, and expansion.

The role emphasizes data-driven insights, mentorship of CS teams, and collaboration with Sales, Product, Editorial, Marketing, and CS Leadership to shape strategy and improve

Qualifications

• Executive-level communication and strategic consultative engagement.
• Deep product and industry expertise across assigned portfolios.
• Advanced data analysis, insight synthesis, and strategic storytelling.
• Complex account lifecycle, renewal, and expansion planning.
• Strong stakeholder management and cross-functional influence.

Responsibilities

• Lead onboarding and adoption strategies for enterprise or complex accounts.
• Manage account health, retention, renewals, and expansion via predictive insights.
• Engage senior client stakeholders to align Argus solutions with long-term priorities.
• Represent customer voice to influence product, content, and service delivery.
• Execute Customer Success playbooks and drive best-practice improvements.
• Leverage automation and AI insights to identify risks and growth signals.
• Mentor Customer Success Managers and share best practices.
• Provide portfolio insights and strategic recommendations to CS leadership.

Skills

Executive-level comms

Strategic consultative engagement

Product & industry expertise

Advanced data analysis

Account lifecycle management

Stakeholder management

CRM platforms

AI-enabled reporting

Mentoring colleagues

Tools

CRM platforms

AI reporting tools

Job description

Lead strategic customer engagement to drive adoption, value realisation, retention, and growth across complex or high-value accounts (or a mix including those types of accounts). Act as a trusted advisor to senior stakeholders and an internal thought partner, leveraging data-driven insights and cross-functional collaboration to deliver measurable customer and commercial outcomes.

Key Responsibilities

• Lead strategic onboarding and adoption initiatives to accelerate time-to-value across enterprise or complex accounts.
• Manage account health, retention, renewals, and expansion through predictive insights and proactive engagement.
• Engage senior client stakeholders to align Argus solutions with long-term business priorities.
• Represent the voice of the customer through structured insights and influence internal stakeholders to improve product, content, and service delivery.
• Execute consistently against Customer Success playbooks while helping refine best practices and operational improvements.
• Leverage automation, AI insights, and digital tools to proactively identify risks, opportunities, and growth signals.
• Mentor and support Customer Success Managers by sharing best practices and contributing to team capability development.
• Contribute portfolio insights and strategic recommendations to Customer Success leadership and cross-functional teams.

Required Skills / Capabilities

• Executive-level communication and strategic consultative engagement.
• Deep product and industry expertise across assigned portfolios.
• Advanced data analysis, insight synthesis, and strategic storytelling.
• Complex account lifecycle, renewal, and expansion planning.
• Strong stakeholder management and cross-functional influence.
• Proficiency with CRM platforms, digital engagement tools, and AI-enabled reporting.
• Ability to mentor colleagues and influence Customer Success best practices.

Scope of Ownership

• Strategic ownership of onboarding, adoption, and value delivery across high-value or complex accounts.
• Accountability for portfolio health, retention outcomes, and expansion readiness.
• Ownership of customer insights, data accuracy, and reporting discipline.
• Contribution to Customer Success strategy, playbooks, and operational improvements.
• Personal accountability for continuous learning, industry expertise, and capability development.

Collaboration Model

• Sales & BD: Strategic renewal planning, expansion opportunities, and value alignment.
• Product & Editorial: Customer adoption insights, market needs, and product innovation priorities.
• Marketing: Customer advocacy, thought leadership, case studies, and storytelling.
• Customer Success Leadership: CS strategy, playbooks, performance insights, and process improvement.

What's In It For You

• Work within a highly motivated team at an industry-leading and rapidly growing global company.
• Competitive salary and commission scheme.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• Excellent location at Raffles Place in central Singapore - close to public transport and amenities.
• Hybrid working model - Work from Home available upon completion of probation.
• Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.
• 20 vacation days your first year, up to a maximum of 25 days.
• Extensive internal and external training.
• Employee Welfare & Employee Assistance Programme.

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.

Headquartered in London with 1,500 staff, Argus is an independent media organisation with 32 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.