Strategic CSM, APAC – Crypto Institutions

BitGo; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Equity

Health insurance

Parental leave

Vacation

Equipment provided

Job summary

BitGo is seeking a Customer Success Manager based in Singapore to nurture relationships with institutional clients across APAC. You will collaborate with Sales, Engineering, Product and Support to drive adoption, renewals, and expansions while ensuring successful onboarding and long-term value realization.

You will guide clients through complex transitions, translate data into strategic plans, and work with executive stakeholders to align on goals and outcomes.

Qualifications

• 2+ years of experience in account management, customer success, or a similar role within technology or financial services.
• Proven ability to guide customers through complex transitions, acting as a trusted consultant.
• Strong analytical skills to interpret customer data and translate insights into actionable strategies.
• Experience managing high-value customer portfolios ($1M+ ARR) and driving expansion/renewal opportunities.
• Ability to create structured success plans and track progress toward business outcomes.
• Excellent communication skills with executive and technical stakeholders.
• Strong problem-solving and proactive mindset.
• Project management expertise.
• Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus.

Responsibilities

• Serve as a dedicated advisor to institutional clients, helping them navigate and optimize BitGo's offerings.
• Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.
• Partner with clients to develop tailored success strategies, identifying goals and KPIs to track progress and maximize value.
• Conduct regular check-ins to review customer progress and align on strategic objectives.
• Utilize customer usage data to provide meaningful recommendations that drive adoption and reduce churn.
• Lead strategic business reviews with executive/technical stakeholders and identify expansion opportunities.
• Collaborate with Sales to identify renewals and upsell opportunities.
• Coordinate with Solutions Engineering to ensure smooth onboarding and activation of new accounts.

Skills

Account management

Customer success

Analytical skills

Portfolio management

Executive communication

Problem solving

Project management

Crypto knowledge

Job description

BitGo is seeking a Customer Success Manager based in Singapore to nurture relationships with institutional clients across APAC. You will collaborate with Sales, Engineering, Product and Support to drive adoption, renewals, and expansions while ensuring successful onboarding and long-term value realization.

You will guide clients through complex transitions, translate data into strategic plans, and work with executive stakeholders to align on goals and outcomes.