Strategic APAC Customer Success Manager - Digital Assets

TempoAtlas; Singapore; On-site; SGD 100,000 - 160,000; Full time

Benefits offered by this job

Equity

Health insurance

Parental leave

Free meals

Equipment provided

Job summary

BitGo is seeking a Singapore-based Customer Success Manager to nurture relationships with institutional clients across the APAC region and ensure adoption of BitGo’s custody, wallets, and settlement solutions. You will drive regional expansion and partner with Sales, Engineering, Product, and Support to maximize client value.

You will analyze usage data, conduct strategic reviews, and translate client feedback into product improvements while mitigating churn and ensuring long-term client success.

Qualifications

• 2+ years in account management or customer success in technology or financial services.
• Ability to guide customers through complex transitions as a trusted consultant.
• Strong analytical skills to translate data into actionable strategies.
• Experience managing high-value portfolios and driving expansion/renewals.
• Excellent communication with executive leadership and technical stakeholders.
• Project management expertise to execute initiatives that drive success.
• Familiarity with cryptocurrency, trading, or digital asset custody is a plus.

Responsibilities

• Serve as a dedicated advisor to institutional clients, helping them optimize BitGo’s offerings.
• Build and maintain relationships with key stakeholders to ensure ongoing engagement.
• Partner with clients to develop tailored success strategies and track KPIs.
• Conduct regular check-ins to review progress and align on objectives.
• Use usage data to provide recommendations that drive adoption and outcomes.
• Lead strategic business reviews with stakeholders, guiding best practices and expansion.
• Collaborate with Sales to identify growth opportunities including renewals and upsells.
• Work with Solutions Engineering to onboard new accounts for long-term success.
• Translate client feedback into actionable product improvements.
• Monitor customer health metrics to mitigate churn.

Skills

Account management

Customer success

Analytical skills

Communication

Project management

Job description

BitGo is seeking a Singapore-based Customer Success Manager to nurture relationships with institutional clients across the APAC region and ensure adoption of BitGo’s custody, wallets, and settlement solutions. You will drive regional expansion and partner with Sales, Engineering, Product, and Support to maximize client value.

You will analyze usage data, conduct strategic reviews, and translate client feedback into product improvements while mitigating churn and ensuring long-term client success.