Institutional Crypto CSM for APAC Growth

Hood L2; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Equity

Health insurance for employee and deps

Parental leave

Paid vacation

Meals and snacks

Equipment provided

Collaborative startup culture

Job summary

BitGo is seeking a Singapore-based Customer Success Manager to nurture relationships with APAC clients and maximize adoption of our custody, wallets, staking, trading, and settlement services. You will work cross-functionally with Sales, Engineering, Product, and Support to ensure long-term client success.

Responsibilities include strategic reviews, data-driven insights, renewal opportunities, and expansion across high-value accounts in the region.

Qualifications

• 2+ years in account management, customer success, or similar in tech or financial services.
• Experience guiding customers through complex transitions as trusted consultant.
• Strong analytical skills to translate data into actionable strategies.
• Experience managing high-value portfolios ($1M+ ARR) and driving expansion/renewal opportunities.
• Ability to create structured success plans and track progress toward outcomes.
• Excellent communication with executive leadership and technical stakeholders.
• Strong problem-solving abilities with proactive mindset.
• Project management expertise to drive initiatives to completion.
• Familiarity with cryptocurrency ecosystem, trading, or digital asset custody is a plus.

Responsibilities

• Serve as a dedicated advisor to institutional clients, helping optimize BitGo offerings.
• Build and maintain relationships with key stakeholders for ongoing engagement and satisfaction.
• Partner with clients to develop tailored success strategies and track KPIs.
• Conduct regular check-ins to review progress and align on strategic objectives.
• Use customer data to provide insights and recommend platform enhancements.
• Lead strategic business reviews with executives and technical stakeholders.
• Collaborate with Sales to identify renewals and upsell opportunities.
• Work with Solutions Engineering for onboarding and activation of new accounts.
• Translate customer feedback into actionable product improvements.
• Proactively monitor health metrics to mitigate churn and risk.
• Advise on deployment strategies across in-person, video, and digital channels.

Skills

Account management

Customer success

Analytical skills

Portfolio management

Communication

Project management

Crypto familiarity

Job description

BitGo is seeking a Singapore-based Customer Success Manager to nurture relationships with APAC clients and maximize adoption of our custody, wallets, staking, trading, and settlement services. You will work cross-functionally with Sales, Engineering, Product, and Support to ensure long-term client success.

Responsibilities include strategic reviews, data-driven insights, renewal opportunities, and expansion across high-value accounts in the region.