Strategic Coffee Accounts Manager - HORECA and Corporate

PAPA PALHETA PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

PPP Coffee in Singapore is seeking an experienced Account Manager to grow its HORECA and corporate client base, focusing on onboarding, retention, and opportunities for cross-selling. You will manage a portfolio of hotels, restaurants, cafes, and business accounts, providing product guidance and timely support.

You will conduct trainings for wholesale clients and collaborate with the sales and marketing teams to meet growth targets in a fast-paced environment.

Qualifications

• 1-3 years in account management, preferably FMCG or F&B.
• Knowledge or experience in specialty coffee and/or coffee machines.
• Strong written and spoken communication skills for diverse groups.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to multitask, prioritise, and perform well in a fast-paced environment.
• Excellent interpersonal skills with focus on relationship-building and client satisfaction.
• Strong organisational skills and attention to detail.

Responsibilities

• Client Portfolio Management: Oversee retention, development, and growth of HORECA and corporate clients.
• Customer Support: Provide expert advice and timely solutions to business accounts regarding wholesale products.
• Training: Conduct basic coffee training sessions for wholesale clients.
• Client Onboarding & Check-ins: Onboard new clients and manage the 90-day check-in process and annual reviews.
• Business Development: Follow up on new leads and generate new business opportunities in the coffee sector.
• Cross-Selling: Identify opportunities to cross-sell PPP Coffee Group products and services.
• Sales Proposals & Presentations: Prepare and present customised sales proposals and facilitate coffee tastings for clients.
• Sales Targets: Meet or exceed sales targets, working with sales and marketing teams.
• Networking & Events: Represent PPP Coffee at trade shows and industry events.

Skills

Account management

FMCG/F&B exp

Communication skills

MS Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

PPP Coffee in Singapore is seeking an experienced Account Manager to grow its HORECA and corporate client base, focusing on onboarding, retention, and opportunities for cross-selling. You will manage a portfolio of hotels, restaurants, cafes, and business accounts, providing product guidance and timely support.

You will conduct trainings for wholesale clients and collaborate with the sales and marketing teams to meet growth targets in a fast-paced environment.