Strategic Channel Fulfillment Analyst

APPLE SOUTH ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Apple South Asia Pte. Ltd. in Singapore is seeking a Channel Fulfilment Analyst to independently process order and returns management for Reseller channels, ensuring alignment with SOPs, SLAs and SOX requirements, and supporting weekly channel fulfilment to resellers.

You will define rollout of New Product Introduction order management, improve processes, drive KPIs, and collaborate on regional/global projects while coaching other analysts.

Qualifications

• Bachelor's degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.

Responsibilities

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to SOP, SLA and SOX.
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or SOP for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Skills

Analytical skills

Data analysis

Communication

Tableau

Excel

SAP familiarity

Education

Bachelor's degree in related field

Tools

SAP

Tableau

Excel

Job description

Apple South Asia Pte. Ltd. in Singapore is seeking a Channel Fulfilment Analyst to independently process order and returns management for Reseller channels, ensuring alignment with SOPs, SLAs and SOX requirements, and supporting weekly channel fulfilment to resellers.

You will define rollout of New Product Introduction order management, improve processes, drive KPIs, and collaborate on regional/global projects while coaching other analysts.