Channel Fulfillment Analyst: Optimize Orders & Returns

Lex; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Apple in Singapore is seeking a Channel Fulfilment Analyst to manage order and returns activities, ensuring timely execution and adherence to SOPs, SLA, and SOX. You will analyze fulfilment performance and support regional/global improvements.

You will lead rollout of New Product Introduction order management, coach analysts, and work with cross-functional stakeholders to optimise the reseller fulfilment process across the region.

Qualifications

• Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues to senior management in a clear and concise manner.

Responsibilities

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to SOP, Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Skills

Communication skills

Analytical thinking

Attention to detail

Education

Bachelor’s degree in Engineering, Statistics, Mathematics, Operations, Business Management or Finance

Tools

SAP

Job description

Apple in Singapore is seeking a Channel Fulfilment Analyst to manage order and returns activities, ensuring timely execution and adherence to SOPs, SLA, and SOX. You will analyze fulfilment performance and support regional/global improvements.

You will lead rollout of New Product Introduction order management, coach analysts, and work with cross-functional stakeholders to optimise the reseller fulfilment process across the region.