STORES SUPERVISOR

TULASI BHAVAN PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Tulasi Bhavan Pte. Ltd. is seeking a Supervisory Sales Associate in Singapore to lead and motivate the selling floor team, ensuring memorable customer interactions and strong brand adherence. You will coordinate with colleagues to boost selling skills and close sales to meet KPIs.

The role emphasizes exceptional customer service, brand knowledge, and adherence to store procedures, with weekend and public holiday availability required.

Qualifications

• Supervise and motivate sales associates to deliver high-value customer experiences.
• Provide excellent customer service with respect to all clients.
• Develop thorough knowledge of products in store.
• Maintain standards according to brand guidelines.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner with associates to improve selling skills and close sales toward KPIs.
• Resolve difficult customer issues and escalate to management when necessary (For Supervisory role).
• Provide the highest level of customer service, ensuring that all customers are treated with respect.
• Develop thorough knowledge of products in store and keep merchandising aligned with brand guidelines.
• Keep up to date with current trends and the brand’s place within the market.
• Follow all operational procedures in the store and in the stock room.
• Able to commit for weekend and public holidays in Singapore.

Skills

Sales supervision

Customer service

Product knowledge

Merchandising

Brand awareness

Operational procedures

Team collaboration

Conflict resolution

Weekend availability

Job description

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable
• Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Resolve difficult customer issues and escape to management when necessary (For Supervisory role)
• Providing the highest level of customer service, ensuring that all customers are treated with respect
• Developing a thorough knowledge of products in store
• Maintaining merchandising standards in accordance with brand guidelines
• Keeping up to date with current trends and the brand’s place within the market
• Following all operational procedures in the store and in the stock room.
• Able to commit for weekend at PH work