Store Supervisor

PVH; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

PVH Singapore is seeking a dedicated Retail Supervisor to lead a Calvin Klein/Tommy Hilfiger store team. You will oversee day-to-day operations, ensure compliance with group policies, drive sales, and maintain compelling visual merchandising.

The ideal candidate has at least 3 years in a supervisory role in fashion retail, can train staff, manage selling floor zoning, and work weekends and public holidays; full-time position.

Qualifications

• Experience supervising fashion retail staff.
• Ability to train and coach store staff.
• Willingness to work retail hours including weekends.
• Strong knowledge of fashion trends and customer service.

Responsibilities

• Be a Calvin Klein/Tommy Hilfiger ambassador at all times.
• Oversee day-to-day retail store operations with excellence and to ensure daily operations is in compliance with Group policy and procedures.
• Deliver retail sales & profit according to Company target.
• Ensure store visual merchandise is compliance to company's SOP at all times.
• Lead and communicate effectively with a team of retail associates, including coaching and training.
• Ensure the smooth and effective onboarding and training for newly joined retail associates in store.
• Responsible in staff zoning on selling floor.
• Increase associates’ product knowledge and customer service skills by initiate certain activities or training.
• Attend weekly meeting and weekly sales reporting with the management.
• Any other duties as per assigned.

Skills

Supervisory experience

Team leadership

Retail operations

Sales driven

Customer service

Weekend availability

Education

Higher secondary / Pre-U / College

Professional Certificate / NITEC

Job description

To provide customers with elevated customer experience through sharing the latest fashion trends and tips, sharing product knowledge, providing excellent customer service and maintaining a good customer relationship.

Responsibilities:

• Be a Calvin Klein/Tommy Hilfiger ambassador at all times

• Oversee day-to-day retail store operations with excellence and to ensure daily operations is in compliance with Group policy and procedures.

• Deliver retail sales & profit according to Company target.

• Ensure store visual merchandise is compliance to company's SOP at all times.

• Lead and communicate effectively with a team of retail associates, including coaching and training.

• Ensure the smooth and effective onboarding and training for newly joined retail associates in store.

• Responsible in staff zoning on selling floor.

• Increase associates’ product knowledge and customer service skills by initiate certain activities or training.

• Attend weekly meeting and weekly sales reporting with the management.

• Any other duties as per assigned.

Requirements:

• At least 3 year (s) of experience in Supervisory position in fashion apparel industry or related field is required.

• Candidate must possess at least a Higher secondary/Pre-U/A level/College, Professional Certificate/NITEC, any field.

• Able to play the role as team leader.

• Able to perform retail operational hours which includes weekends and public holidays

• Great passion for the retail fashion industry and sales aggressive

• Full-time position available.

KEY COMPETENCIES:

CREATIVITY: Possess a high degree of fashion trends, lifestyles, competitors and media. Ability to identify problems, provide an in-depth perspective of the problem and solution to solve it. Generate ideas through creative thinking and critical evaluation.

TEAMWORK: Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization.

ORGANIZING: Works according to defined schedules and deadlines; takes direction well and able to work with high accountability; manages own work and tracks progress. Seeks out resources to get things done; able to multi-task and adapt to changing priorities.

ENVIRONMENT: Ability to work in fast-paced, team-oriented setting.