Store Supervisor

Versace; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Versace Singapore Paragon seeks a Store Team Leader to drive sales and mentor a dynamic retail team. You will foster a collaborative, high-energy environment, ensuring exemplary customer service and adherence to brand standards.

You will also develop and implement training plans to elevate product knowledge and performance across departments. In this role, you will support recruitment, onboarding, and talent development, while coordinating CRM activities and promotional events to maximize client

Qualifications

• Experience leading retail teams and driving sales targets.
• Strong customer service and communication skills.
• Ability to develop training plans and monitor performance.
• Knowledge of product lines and brand standards for Versace.
• Proven ability to manage store operations and stock processes.

Responsibilities

• Oversee the team and foster a positive working environment to grow business.
• Develop training plans and assess employee performance.
• Master product knowledge and ensure brand consistency across the department.
• Set team goals, monitor progress, and manage expectations to hit targets.
• Assist in recruiting, onboarding, and developing talent for succession planning.

Skills

Team management

Sales skills

Training & development

Product knowledge

Customer service

CRM

Operations management

Tools

CRM software

Merchandising systems

Job description

GV-VERSACE Singapore Paragon

Team Management

• Support the Store Manager in overseeing the team and fostering a positive, harmonious working environment to promote business growth.
• Develop training and action plans for employees based on individual needs to enhance performance and development.
• Master product knowledge proficiently and effectively communicate it to colleagues within the department to ensure consistency and expertise.
• Set clear personal and team goals, regularly evaluate performance, and actively manage expectations to achieve targets.
• Assist the Store Manager in recruiting, onboarding, and developing talent to ensure a strong succession plan within the store.

Business development

• Achieve personal sales objectives and contribute to the overall store performance through proactive selling.
• Continuously improve product and brand knowledge to better support sales activities.
• Apply effective sales techniques to satisfy diverse customer needs and maximize sales opportunities.
• Develop and implement actionable plans to optimize sales across all categories.
• Support the Store Manager in preparing sales reports and providing feedback on the performance of categories and departments.

Client Management

• Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience.
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions.
• Deliver exceptional service to foster customer loyalty and brand affinity.
• Handle customer complaints with professionalism and ensure timely resolution and follow-up.

CRM

• Promote VIP memberships and actively seek to obtain customer contact information.
• Maintain long-term relationships with clients through personalized engagement, maximizing sales opportunities.
• Supervise sales staff in customer relationship activities, offering guidance and support as needed.
• Assist in organizing and executing promotional activities within the store under the store manager's leadership.

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Master the knowledge and skills required for delegated operational responsibilities, enabling independent task completion to ensure smooth store operations.
• Adhere to all company policies, procedures, and standards.
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

Versace is an equal employment opportunity employer. Versace's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.