Store Supervisor

Michael Kors; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

Versace Singapore is seeking a Store Supervisor to assist the Store Manager in leading the team, developing training plans, and promoting a positive environment to drive business growth. You will master product knowledge and communicate it to colleagues to ensure consistency and expertise while setting clear goals and evaluating performance to meet targets.

You will support sales from multiple categories, cultivate client relationships, promote VIP memberships, and coordinate promotions.

Job description

Team Management

Support the Store Manager in overseeing the team and fostering a positive, harmonious working environment to promote business growth. Develop training and action plans for employees based on individual needs to enhance performance and development. Master product knowledge proficiently and effectively communicate it to colleagues within the department to ensure consistency and expertise. Set clear personal and team goals, regularly evaluate performance, and actively manage expectations to achieve targets. Assist the Store Manager in recruiting, onboarding, and developing talent to ensure a strong succession plan within the store.

Business development

Achieve personal sales objectives and contribute to the overall store performance through proactive selling. Continuously improve product and brand knowledge to better support sales activities. Apply effective sales techniques to satisfy diverse customer needs and maximize sales opportunities. Develop and implement actionable plans to optimize sales across all categories. Support the Store Manager in preparing sales reports and providing feedback on the performance of categories and departments.

Client Management

Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience. Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions. Deliver exceptional service to foster customer loyalty and brand affinity. Handle customer complaints with professionalism and ensure timely resolution and follow‑up.

CRM

Promote VIP memberships and actively seek to obtain customer contact information. Maintain long‑term relationships with clients through personalized engagement, maximizing sales opportunities. Supervise sales staff in customer relationship activities, offering guidance and support as needed. Assist in organising and executing promotional activities within the store under the store manager’s leadership.

Operations

Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.) Master the knowledge and skills required for delegated operational responsibilities, enabling independent task completion to ensure smooth store operations. Adhere to all company policies, procedures, and standards. Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set‑up — Versace is an equal employment opportunity employer. Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self‑expression through every touch‑point, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world’s most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

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