Store Supervisor

MX CATERERS (ASIA) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food and beverage company in Singapore is looking for a Food & Beverage Supervisor to oversee daily operations and manage a team. The role involves ensuring high service quality, compliance with food safety regulations, and exceptional customer service. Candidates should have at least 1 year of experience in a similar role, preferably in Japanese cuisine, and demonstrate strong management skills. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• At least 1 year of working experience in a similar role within the food and beverage industry.
• Quality-driven with a strong customer-centric approach.
• Ability to thrive and maintain focus in a fast-paced environment.

Responsibilities

• Manage daily store operations to ensure a seamless and efficient workflow.
• Lead, train, and motivate a team of Crew members to meet company standards.
• Oversee food and beverage preparation processes, ensuring quality and safety standards.
• Deliver exceptional customer service, addressing customer inquiries promptly.
• Handle customer feedback and resolve issues effectively.
• Ensure compliance with food safety and hygiene regulations.
• Enforce adherence to company policies and operational standards.
• Supervise and monitor staff performance, providing guidance to enhance effectiveness.

Skills

Strong leadership and team management skills

Excellent communication and customer service skills

In-depth knowledge of food safety and sanitation practices

Job description

The Food & Beverage Supervisor is responsible for overseeing the day-to‑day operations of the store, ensuring smooth and efficient service delivery while maintaining high standards of quality, hygiene, and customer satisfaction.

Key Responsibilities:

• Manage daily store operations to ensure a seamless and efficient workflow.
• Lead, train, and motivate a team of Crew members to meet company standards.
• Oversee food and beverage preparation processes, ensuring that quality and safety standards are consistently met.
• Deliver exceptional customer service, addressing customer inquiries and concerns promptly and professionally.
• Handle customer feedback and resolve issues in a timely and effective manner.
• Ensure compliance with food safety, hygiene, and sanitation regulations in line with statutory guidelines.
• Enforce adherence to company policies, procedures, and operational standards.
• Supervise and monitor the performance of staff, providing guidance and support to enhance team effectiveness.

Job Requirements:

• At least 1 year of working experience in a similar role within the food and beverage industry (experience in Japanese cuisine will be an added advantage).
• Quality-driven with a strong customer-centric approach.
• Ability to thrive and maintain focus in a fast-paced environment.

Qualifications and Skills:

• Proven experience in food and beverage operations, ideally in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• In-depth knowledge of food safety and sanitation practices.
• Ability to work efficiently under pressure in a fast-paced environment.
• A proactive approach to problem‑solving and staff development.