Store Sales Associate

Crocs, Inc.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Crocs Singapore stores are seeking a Sales Associate to deliver world-class service and help drive store performance. You will educate customers about products, support promotions, and participate in daily store operations.

The role offers growth in a fast-paced team, with shifts including weekends and holidays. Ideal candidates are at least 16, with retail experience and strong English communication, ready to work across departments.

Qualifications

• Minimum 16 years old and above with O Level or higher.
• 1–2 years retail experience preferred.
• Fluent in English; additional languages a plus.

Responsibilities

• Provide excellent customer service using Crocs CHARM model.
• Assist in multiple departments: service, product knowledge, visual presentation, stock room.
• Support POS, stock replenishment, pricing, markdowns, loyalty programs, and cleanliness.
• Collaborate with store management to improve KPIs through sales-driven techniques.
• Adhere to Asset Protection policies, inventory control, and compliance.

Skills

Customer service

Communication

Teamwork

Flexible schedule

POS proficiency

Education

O Level or above

Tools

POS system

MS Excel

Email

Job description

Job Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry's finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 16 years or older
• Possess at least O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment