Store Operations Leader: Grow Sales & Customer Experience

Gain City Group of Companies; Singapore; On-site; SGD 3,000 - 4,600; Full time

Job summary

Gain City Group of Companies is seeking a Retail Assistant Manager or Manager to oversee daily store operations, support sales staff, and handle administrative duties. You will inspect inventory, resolve customer issues, and train new team members to maintain high service standards.

The role requires strong product knowledge, communication skills, and the ability to work retail hours, including weekends and public holidays. English proficiency is essential.

Qualifications

• Basic understanding of sales principles and customer service practices.
• Able to speak and understand simple English.
• Strong communication and interpersonal skills.
• Friendly and energetic personality with customer service focus.
• Ability to perform under pressure and address complaints in a timely manner.
• Relevant experience selling consumer electrical products, bedding, furniture and/or Air-con will be an added advantage.
• Able to work retail hours, weekends and public holidays.
• Able to attend company-sponsored PWM/OPW training.

Responsibilities

• Achieve personal and department’s sales target on a monthly, quarterly and yearly basis
• Train staff on how to drive sales through consistent development of product knowledge and ensure high level of customer service standards
• Monitor sales performance/customer service standards and take corrective actions as needed
• Resolve customers’ issues and escalate to management if necessary
• Be well verse on various products to guide sale executives
• Ensure compliance to policies and procedures and report concerns to senior management
• Comply with inventory control procedures and maintain stock-count
• Ensure that the retail shop is clean, organized and visually appealing
• Collaborating with other departments to optimize the customer experience and improve store operations
• Ability to perform under pressure and address complaints in a timely manner

Skills

Basic understanding of salesPrinciples

Strong communication and interpersonal

Able to speak and understand English

Customer service focus

Ability to perform under pressure

Job description

Gain City Group of Companies is seeking a Retail Assistant Manager or Manager to oversee daily store operations, support sales staff, and handle administrative duties. You will inspect inventory, resolve customer issues, and train new team members to maintain high service standards.

The role requires strong product knowledge, communication skills, and the ability to work retail hours, including weekends and public holidays. English proficiency is essential.