RETAIL ASSISTANT MANAGER

SG ROYAL FOODS PTE. LTD.; Singapore; On-site; SGD 47,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Performance bonuses

Career progression

Job summary

SG ROYAL FOODS PTE. LTD. is seeking a Retail Assistant Manager to support the Retail Manager in daily store operations and performance. You will oversee customer service, coordinate with teams, and help lead store initiatives to achieve targets.

The role focuses on developing leadership skills, ensuring compliance with policies, and delivering a consistent shopping experience across outlets.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• 3–5 years of experience in retail operations or supervisory roles.
• Strong organizational and multitasking skills to manage multiple locations.
• Proven ability to meet and exceed sales goals.
• Excellent communication and interpersonal skills for interacting with customers and teams.

Responsibilities

• Assist in managing day-to-day operations of multiple retail locations.
• Coordinate with inventory and logistics teams to maintain stock and displays.
• Ensure compliance with company policies and standards.
• Support in developing sales strategies and promotional activities.
• Lead recruitment, training, and scheduling of retail staff.
• Foster a positive team environment and deliver excellent customer service.

Skills

Retail management

Leadership

Customer service

Team supervision

Multitasking

Communication

Analytical skills

Multilingual (bonus)

Education

Bachelor's in Business Administration

Bachelor's in Retail Management

Tools

POS systems

Retail management software

Microsoft Office

CRM tools

Job description

Job Overview

We are seeking a dedicated and capable Retail Assistant Manager to support the Retail Manager in overseeing the daily operations of our retail outlets. The ideal candidate will assist in managing store performance, coordinating with teams, and delivering excellent customer service. This role is perfect for individuals who are passionate about retail management and eager to develop their leadership skills while contributing to business success.

Key Responsibilities

Store Operations:

• Assist in managing day-to-day operations of multiple retail locations to ensure efficiency and consistency.
• Coordinate with inventory and logistics teams to maintain appropriate stock levels and product displays.
• Ensure that all retail locations adhere to company policies, procedures, and operational standards.
• Address and resolve operational challenges promptly to ensure smooth store operations.

Sales & Customer Experience

• Support the Retail Manager in developing and implementing strategies to achieve sales targets.
• Monitor store performance and provide suggestions for improvement.
• Assist in managing promotional activities and campaigns to drive customer engagement and revenue.
• Ensure consistent delivery of excellent customer service across all locations.
• Handle customer feedback and complaints in a professional and timely manner.

Team Supervision & Development:

• Assist in recruiting, training, and onboarding new retail staff.
• Provide guidance and support to team members to enhance their performance.
• Coordinate team schedules, assign tasks, and ensure smooth workflow.
• Organize and lead team meetings to communicate updates and align with company goals.
• Foster a positive work environment to boost morale and encourage teamwork.

Compliance & Safety:

• Ensure all retail locations comply with workplace safety regulations and local laws.
• Conduct periodic checks to ensure proper implementation of health, safety, and hygiene practices.
  

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 3-5 years of experience in retail operations or supervisory roles.
• Strong organizational and multitasking skills to manage multiple store locations.
• Proven ability to meet and exceed sales goals.
• Excellent communication and interpersonal skills for interacting with customers, teams, and stakeholder
• Microsoft Office Suite (Excel, Word, PowerPoint).
• POS (Point of Sale) systems and retail management software.
• Familiarity with inventory management and CRM tools.
• Analytical and problem-solving skills to address operational and team challenges.
• Knowledge of retail trends and customer preferences.
• Multilingual proficiency is a bonus.

Why Join Us?

• Opportunity to gain valuable experience managing retail operations.
• Work in a dynamic and fast-paced environment with a supportive team.
• Comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• A clear career path with opportunities for advancement within the organization.