Operations Asst Manager/Manager

BARN & POTTER PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Additional leave

Professional development

Promotion to permanent employee

Job summary

BARN & POTTER PTE. LTD. in Singapore seeks an experienced Operations Manager to lead daily retail activities, drive sales, and ensure service excellence across outlets.

The role focuses on policy implementation, staff development, and stock management to meet business goals. You will train store teams, monitor KPIs, and collaborate with purchasing and marketing to align stock with trends, while ensuring compliance with safety and quality standards.

Qualifications

• Relevant qualifications in Business Administration, Retail Management, or related field.
• 3–5 years in a retail management role.
• 2–3 years in facilitating retail training programs.
• Willing to work in a retail environment and follow operating hours.

Responsibilities

• Oversee daily operations of all retail outlets to ensure consistency and excellence.
• Develop and implement operational policies to improve efficiency and customer experience.
• Monitor store performance metrics: sales, customer satisfaction, costs.
• Recruit, train, and mentor store managers and staff.
• Deliver training sessions on product knowledge, sales techniques, and customer service.
• Manage stock levels, inventory control, and replenishment.
• Collaborate with purchasing and marketing to align stock with trends.
• Oversee inventory audits and address discrepancies.
• Drive sales targets and develop strategies to achieve business objectives.
• Provide regular reports on store performance and implement improvements.

Skills

Staff management

Training delivery

Retail operations

Sales analysis

Inventory control

Customer service

Team leadership

Policy development

Education

Business Administration / Retail Management

Job description

Key Responsibilities

Operations Management

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence
• Develop and implement operational policies and procedures to improve efficiency and customer experience
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations

Staff Management, Training

• Recruit, train, and mentor store managers and retail staff
• Develop and facilitate engaging training sessions on product knowledge, sales techniques, customer service
• Facilitate in-store training sessions on weekdays during retail hours, provide one-on-one coaching and mentoring
• Monitor and evaluate the effectiveness of training initiatives through feedback and KPIs, making adjustments as necessary
• Manage stock levels, inventory control, and replenishment to ensure product availability
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends
• Oversee inventory audits and address discrepancies

Sales and Customer Service

• Drive sales targets and develop strategies to achieve business objectives
• Analyze sales data and market trends to identify opportunities
• Collaborate with the marketing team to execute promotions and campaigns

Compliance and Reporting

• Provide regular reports on store performance, challenges, and opportunities
• Implement corrective actions based on audit findings or management feedback

Qualifications and Requirements

• Relevant qualifications in Business Administration, Retail Management, or other related field
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role
• Preferably with 2–3 years of professional experience in facilitating retail training and development programs
• Willing to work in a retail environment and follow retail operating hours

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Professional development
• Promotion to permanent employee

Work Location: In person