Retail Operations Manager

jk recruitment services pte. ltd.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

6 days work week

Off in-lieu provided for public holi-

Commissions for achieved KPIs

Co-Insurance provided

Job summary

jk recruitment services pte. ltd. seeks an experienced Retail Operations Manager to oversee and optimize multiple retail outlets. You will lead everyday store activities, manage staffing, and ensure brand standards while driving sales and controlling inventory.

You will analyze KPIs, implement improvement strategies, and coordinate new store openings. This role requires hands-on leadership, a customer-focused approach, and the ability to formulate efficient SOPs.

Qualifications

• Minimum 3 years of experience in Retail Management.
• Experience with direct consumer interaction is an advantage.
• Ability to design and implement sales improvement strategies.

Responsibilities

• Lead daily retail outlet operations to ensure smooth workflow and consistent brand standards.
• Plan and manage retail staff manpower, scheduling, training, and performance monitoring to maximize team effectiveness.
• Drive sales performance by analyzing and monitoring store KPIs to meet or exceed business targets.
• Manage inventory processes including stock replenishment and stocktaking to maintain optimal stock levels.
• Maintain store presentation, visual merchandising, and customer service standards to enhance customer experience.
• Monitor operational costs and implement efficiency improvements to increase profitability.
• Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency across all outlets.
• Support new store openings and retail expansion plans through effective coordination and execution.
• Prepare and present regular sales and operational reports for management review.
• Perform ad-hoc duties as assigned to support business needs.

Skills

Retail Management

Direct customer interaction

Sales strategy

Job description

ob Summary

Oversee and optimize retail outlet operations by managing staff, driving sales, controlling inventory, and maintaining brand standards to achieve business targets and support expansion initiatives.

Responsibilities

• Lead daily retail outlet operations to ensure smooth workflow and consistent brand standards
• Plan and manage retail staff manpower, scheduling, training, and performance monitoring to maximize team effectiveness
• Drive sales performance by analyzing and monitoring store KPIs to meet or exceed business targets
• Manage inventory processes including stock replenishment and stocktaking to maintain optimal stock levels
• Maintain store presentation, visual merchandising, and customer service standards to enhance customer experience
• Monitor operational costs and implement efficiency improvements to increase profitability
• Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency across all outlets
• Support new store openings and retail expansion plans through effective coordination and execution
• Prepare and present regular sales and operational reports for management review
• Perform ad-hoc duties as assigned to support business needs

Preferred competencies and qualifications

• Minimum 3 years of experience in Retail Management
• Experience with direct consumer interaction is an advantage
• Ability to design and implement sales improvement strategies

Other Information

Working Hours and other benefits:

• 6 days work week
• Off in-lieu provided for work on public holidays
• Commissions for achieved KPIs
• Co-Insurance provided

Only shortlisted candidates will be notified.