Store Manager, Kate Spade IMM

Tapestry Inc; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Kate Spade New York in Singapore seeks a Store Manager to lead a premium retail team and deliver exceptional client experiences. You will drive clienteling and omni-channel initiatives while maintaining brand standards and store operations.

The role requires a minimum of 5+ years in luxury retail leadership, strong coaching skills, and a data-driven approach to sales and KPIs. A high-energy, inclusive leader will thrive in this fast-paced environment.

Qualifications

• 5+ years of store leadership in luxury retail.
• Proven sales leadership and coaching ability.
• Strong communication and data-driven decision making.
• Experience with CRM/clienteling and live selling trends.

Responsibilities

• Model service behaviors and selling standards to deliver premium client experiences.
• Recruit, onboard, train, and motivate a high-performing team with clear goals.
• Own store financial performance: forecast, plan, and hit sales targets.
• Ensure visual merchandising and brand storytelling are consistently executed.
• Oversee operations: openings/closings, cash handling, payroll within budget, and loss prevention.

Skills

Store leadership

Coaching

Customer service

Data-driven decisions

Tools

Microsoft Office

CRM clienteling tools

Job description

## Store Manager, Kate Spade IMMApplylocations: Singapore, Sgp (Ks Sg Imm - Kate Spade)time type: Full timeposted on: Posted Todayjob requisition id: JR10019Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.**Key Responsibilities****Client & Service Excellence*** Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.* Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).* Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.* Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.**Leadership & Talent Development*** Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.* Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.* Recognize and reward strong performance while addressing underperformance through targeted development plans.* Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.**Business Ownership & Planning*** Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.* Analyze selling reports and business trends to identify opportunities and implement action plans.* Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.**Brand Equity & Visual Merchandising*** Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.* Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.**Operational Excellence & Compliance*** Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.* Manage scheduling and payroll within budget to maintain optimal sales floor coverage.* Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.* Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.* Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.**Qualifications*** 5+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.* Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.* Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.* Ability to work in a fast-paced environment,Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).