Luxury Retail Store Leader — Clienteling & Growth

FashionUnited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Kate Spade New York at FashionUnited seeks a seasoned store leader to drive premium customer experience and profitable operations in Singapore. You will coach a high-performing team, implement clienteling and omni-channel strategies, and ensure brand-centric selling standards across all channels.

Leaders will forecast and analyze sales trends, manage CRM usage, and partner with visual, operations, HR, and merchandising teams to deliver consistent, elevated results.

Qualifications

• 5+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead the store to maximize productivity and profitability through clienteling, omni-channel sales, and operational excellence.
• Model service behaviors and selling standards to ensure premium client experience.
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values.
• Forecast, plan, and deliver against sales and productivity goals.
• Oversee store operations, scheduling, payroll, cash handling, and compliance.

Skills

Store leadership

Customer service

Coaching

Data-driven decision making

Stakeholder management

Communication

Tools

Microsoft Office

CRM systems

Job description

Kate Spade New York at FashionUnited seeks a seasoned store leader to drive premium customer experience and profitable operations in Singapore. You will coach a high-performing team, implement clienteling and omni-channel strategies, and ensure brand-centric selling standards across all channels.

Leaders will forecast and analyze sales trends, manage CRM usage, and partner with visual, operations, HR, and merchandising teams to deliver consistent, elevated results.